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Cisco 642-262 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Upgrades | 15% | - Pre-installation planning - Version upgrades and migration - Post-installation verification - Installation procedures |
| Maintenance and Troubleshooting | 5% | - Monitoring and alerts - Common issues resolution - Backup and restore procedures |
| Platform Architecture, Licensing and Deployment Models | 20% | - Virtualization and hardware specifications - Licensing types and requirements - Supported deployment scenarios - System architecture and components |
| System Configuration and Features | 25% | - LDAP directory integration - Distribution lists and contacts - Call handlers and greetings - Security and access control - Message transfer and dial plan |
| User and Mailbox Management | 15% | - Creating and configuring user accounts - Mailbox settings and features - User self-service and preferences - COBRAS import/export tool usage |
| Integration with Phone Systems | 20% | - SIP and SCCP configuration - Integration with Cisco Unified Communications Manager - Call routing and trunk configuration - PSTN and gateway integration |
