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Cisco 820-421 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Roadmap & Value Communication | 25% | - Value realization tracking and measurement - Phased implementation roadmap creation - Executive-level presentation and justification |
| Topic 2: Financial Analysis & Business Case Development | 25% | - Building structured, stakeholder-aligned business cases - Cost-benefit modeling and risk assessment - TCO, ROI, NPV, IRR, and payback period calculation |
| Topic 3: Solution Design & Architecture Alignment | 25% | - Target state definition and business scenarios - Translating business requirements into technical solutions - Cisco architecture and solution portfolio mapping |
| Topic 4: Business Value Engagement Framework | 25% | - Stakeholder mapping and engagement strategy - Business capability assessment and gap identification - Customer strategy and operating model analysis |
Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:
Question 1
What should your next step be once you have completed defining your recommended solution?
A. Conduct business requirements analysis
B. Measure benefits realization
C. Present to the relevant stakeholders for buy-in
D. Develop business case
Question 2
What is a gap analysis used to identify?
A. A customer network's capacity difference vs. the highest possible with advanced technology
B. Capabilities which the customer does not have today, but needs to fulfill business goals
C. The number of connections that can be supported with the existing wireless infrastructure
D. The year-to-date over-run in a customer's IT actual spending vs. budget
Question 3
What tool would you use as a starting point to identify future capability requirements?
A. Value chain model
B. Business motivation model
C. A 'to-be' business model canvas
D. Root cause analysis
Question 4
Which statement about a "viewpoint" is true?
A. Viewpoints describe a stakeholder's preference and desired capability
B. For a viewpoint to be considered, you should confirm at least three stakeholders agree it is a top priority
C. A viewpoint and statement of requirements are equivalent in accuracy
D. Requirements can be met, while viewpoints reflect stretch goals that are more difficult to realize
Question 5
What is a business use case?
A. A high level process supporting a goal
B. A way of lowering costs
C. A list of exceptions to be tested
D. A roadmap to introduce new technology
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: A |
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