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Apple 9L0-006 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Applications and Processes | 15% | - Application management
|
| Topic 2: System Troubleshooting | 25% | - Startup and system issues
|
| Topic 3: Installation and Configuration | 20% | - System setup and initial configuration
|
| Topic 4: User Accounts and Data Management | 20% | - File systems and permissions
|
| Topic 5: Networking | 20% | - Network configuration
|
Apple Macintosh Service Sample Questions:
1. A customer brings a Power Mac G5 to your service center for repair. After finding the serial number, which THREE of the following sources will display the proper AppleCare name for that Power Mac G5? SELECT THREE
A) Apple Support Page
B) System Profiler
C) Service Source
D) GSX
E) Console
F) Apple Name Tool
G) About This Mac
2. Which of the following is ALMOST CERTAINLY a hardware-related problem?
A) Distorted video at startup
B) Error beep at startup
C) Blinking question mark at startup
D) No video at startup
3. A customer claims that her Mac cannot connect to her AirPort Express network at home.
Which of the following would be the BEST question to ask her FIRST?
A) Does your ISP support wireless access to the Internet?
B) What type of wireless card is installed in your Mac?
C) Can any other computer successfully join her network?
D) Have you upgraded to Mac OS X v10.4.8?
4. A customer iBook G4 forgets the time and date when the main battery is completely drained and there is no AC adapter connected for several hours. Is this behavior normal?
A) No
B) Yes
5. Which of the following Apple diagnostic utilities is the most appropriate for a service technician to test a Mac mini after it is repaired?
A) Tech Tool Deluxe
B) Apple Hardware Test
C) Apple Service Diagnostic
D) Mac Test Pro
Solutions:
| Question # 1 Answer: A,C,D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: C |
