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Apple 9L0-010 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Macintosh Hardware Fundamentals | - Mac hardware architecture overview
|
| Topic 2: Networking and Connectivity | - Network configuration
|
| Topic 3: macOS System Fundamentals | - System maintenance and recovery
|
| Topic 4: Service Procedures and Safety | - Repair and service best practices
|
Apple Macintosh Service Certification Sample Questions:
A replacement MacBook Pro (Retina, Mid 2012) top case assembly comes with what collection of components?
- A. keyboard, trackpad, microphone and fan ducts
- B. battery, keyboard, trackpad, speakers and fan ducts
- C. battery, keyboard, trackpad, microphone, fan ducts and clutch screw covers
- D. board, trackpad, microphone, fan ducts and clutch screw covers
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You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the bottom cover?
- A. Putty knife
- B. Philips #00 screwdriver
- C. Mac mini (Mid 2010) Logic Board Removal Tool
- D. Your hands, no tools are required for this procedure
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A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST?
- A. Can you open other Keynote files?
- B. Is your Mac connected to a network?
- C. What version of Keynote are you using?
- D. Can you open any files?
Which THREE of the following probing questions are most appropriate to ask the customer when troubleshooting AirPort issues? SELECT THREE
- A. What is the computer's processor speed?
- B. What is the resolution of the computer's display?
- C. How much RAM do you have installed?
- D. Are any hubs, routers, or other computers connected to the network?
- E. Are just wireless computers affected?
- F. Are wired computers affected as well?
Examine the exhibit.
Why is it necessary to use this Service Fixture when replacing the left fan or heat sink in a MacBook Pro (15-inch, Mid 2009)?
- A. This tool is used to avoid ESD damage to the logic board.
- B. It is impossible to remove these components without this tool.
- C. This tool is used to avoid flexing the logic board.
- D. This tool is used to properly align the processor with its socket.
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