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Salesforce AP-211 Exam Syllabus Topics:
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-health-cloud-ap---AP-211
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Salesforce Accredited Agentforce Health Professional Sample Questions:
A developer needs to modify the out-of-the-box Advanced Patient Card to display the Category, SubjectID, and Date for active Clinical Alerts. Which three steps should the developer take to accomplish this?
- A. Clone the parent card.
- B. Create a DataRaptor to extract necessary data.
- C. Create and activate a new child card.
- D. Define session variables to control visibility of clinical data.
- E. Change the child card state to show active.
Correct Answer: A,B,C 🗳️
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Bloomington Caregivers is looking to streamline the user experience for its call center agents. On the patient ' s record, the company wants the ability to: - Inform agents about changes in information - View basic details about a patient ' s insurance - Have a complete view of all engagement interactions in one place. Which three components from Contact Center for Health Cloud should a consultant use to achieve this?
- A. Member Plan FlexCard
- B. Record Alerts
- C. Timeline
- D. Identity Verification
Correct Answer: A,B,C 🗳️
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information. Which group of people should a consultant work with to identify pain points and define project requirements?
- A. Personas: Contact Center agent | Stakeholders: Salesforce administrator, Integration architect # (Correct Answer)
- B. Personas: General physician | Stakeholders: Salesforce administrator, Interrupting Cloud administrator
- C. Personas: Contact Center agent | Stakeholders: Developer, MuleSoft developer
- D. Personas: Care coordinator | Stakeholders: Salesforce administrator, Developer
Correct Answer: A 🗳️
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Care managers at Bloomington Caregivers call patients after they are discharged from a hospital to ask a series of questions, which the care manager enters into Health Cloud. The patient is then automatically assigned a personalized care plan based on the answers they provided. Which two capabilities should a consultant leverage together to fulfil this requirement?
- A. Care Programs
- B. Integrated Care Management
- C. Discovery Framework
- D. Selective Surveys
Correct Answer: B,C 🗳️
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How should a consultant at a large provider system model a patient in Health Cloud?
- A. Configure Contact
- B. Leverage Contact-Contact
- C. Configure Account
- D. Leverage Person Account
Correct Answer: D 🗳️
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