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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Grants management and program administration - Document processing, eSignature, and reporting tools - Employee experience and emergency response capabilities - Core architecture and data model - Licensing, permitting, and inspection management |
| Public Sector Solution Product Configuration | 36% | - Service Cloud and Experience Cloud setup for citizen services - Security, sharing, and compliance configuration - Action plans, automation, and business rules implementation - Configure OmniStudio components for public sector workflows |
| Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Deployment methodology and change management - Data management, scalability, and quality assurance - Solution design and requirements mapping - Governance and compliance considerations |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A Public Sector Organization (PSO) has recently deployed Grants Management from Public Sector Solutions within their Salesforce Org and has launched their publicly available Grants Portal. The PSO would like to ensure that they meet their statutory requirements and perform their due diligence, as they now have Organizations registering via their portal. The PSO's statutory and due diligence processes include verifying the details of the Organization as well as requesting, collecting, and storing documentation about the Organization. The PSO would like to track these activities separately, as these processes can be run in parallel. Which feature available in PSS would the Technical Consultant configure to meet the PSO's requirements?
A) An Action Plan targeted at Account
B) A Path targeted at Account
C) A Support Process targeted at Account
D) An Action Plan Template targeted at Account
2. A government agency recently migrated to Salesforce and is very excited to be on board, but their System Administrators have doubts about installing the Omnistudio package. Which three tasks must be completed or checked before installing the OmniStudio Package?
A) Confirm browser settings meet published minimum requirements
B) Enable Assets
C) Ensure the email deliverability access level is set to "All email"
D) Enable Orders
E) Enable Person Accounts
3. A Public Sector Organization (PSO) would like to deploy a digital experience that enables constituents to sign up for volunteer projects. Which Permission Set License should be assigned to a volunteer to allow them to sign up?
A) Volunteer Management for Community
B) Public Sector for Community
C) Community Response for Public Sector
D) Emergency Response for Public Sector
4. A government agency does not have a universal requirement for storing a grantee's data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings. How can a government agency best comply with the grantee's request for historical data storage while at the same time adhering to the request not to use/process the historical data?
A) Keep the data in Salesforce and make it invisible to the users and system to restrict the processing of the data.
B) Export the grantee's data to retain it.
C) Export the grantee's data to retain it. Then, delete their data from Salesforce.
D) Assign the data to a specific public group and make those records inactive
5. An Administrator at a government agency has created a new version of their "Business Re- Opening" Inspection by cloning and updating the Action Plan Template. However, upon selecting the "Business Re-Opening" Action Plan, the inspection generated is still based on the old Action Plan Template. What is most likely the reason for this issue?
A) The Inspection Type has not been updated with the new Action Plan Template.
B) The new Action Plan Template has not been activated
C) The new Action Plan Template has the same name as the previous template.
D) The Inspection Type must also be cloned to create a new version for users to select.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,C,E | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: B |
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