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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Public Sector Solution Product Configuration | 36% | - Service Cloud and Experience Cloud setup for citizen services - Security, sharing, and compliance configuration - Action plans, automation, and business rules implementation - Configure OmniStudio components for public sector workflows |
| Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Deployment methodology and change management - Data management, scalability, and quality assurance - Solution design and requirements mapping - Governance and compliance considerations |
| Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Grants management and program administration - Document processing, eSignature, and reporting tools - Employee experience and emergency response capabilities - Core architecture and data model - Licensing, permitting, and inspection management |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A government agency charges license fees for small businesses. The agency uses Agentforce Public Sector to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer.
Which public sector tools should be leveraged for this use case?
- A. Application form using Omniscripts and embed the license fee logic using triggered flows
- B. Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
- C. Application form using Omniscripts and embed the license fee logic using integration procedures
- D. Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.
Correct Answer: D 🗳️
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Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to their questions before beginning the application process while reducing implementation and maintenance costs?
- A. Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.
- B. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website via Lightning Out.
- C. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls.
- D. Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.
Correct Answer: A 🗳️
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A nonprofit organization that works for displaced and unemployed persons has seen a large number of unemployed claims and currently uses Public Sector Solutions to set up and disperse funds. The System Administrator is responsible for setting the correct business rule using Decision Explainer for Unemployment benefits.
Which two Decision Explainers can be utilized?
- A. Person Loans
- B. Education loan eligibility checks
- C. Individual and business application fees
- D. Car Loan
Correct Answer: B,C 🗳️
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A public sector agency implemented Agentforce Public Sector for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the " Edit " button for the Action Plan template and hence unable to make any changes.
What could be the reason for this?
- A. System Administrator doesn ' t have " Edit " permissions to Action Plan template
- B. Edit option needs to be added to Action Plan template page layout
- C. Once published, an Action Plan template cannot be changed.
- D. Action Plan template changes have to be requested to Salesforce support team
Correct Answer: C 🗳️
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A public sector agency recently implemented Agentforce Public Sector for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation.
What Salesforce add-on product should a technical consultant recommend for the agency ' s compliance use cases?
- A. Classic Encryption
- B. Field History Tracking
- C. Salesforce Shield
- D. Setup Audit Trail
Correct Answer: C 🗳️
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