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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration | 5% | - API management and data integration - MuleSoft integration patterns |
| Topic 2: Service Cloud | 10% | - Service process design - Case management and automation |
| Topic 3: Marketing Cloud | 5% | - Marketing automation integration - Customer journey design |
| Topic 4: Analytics | 5% | - Data visualization and reporting - CRM Analytics (Tableau CRM) implementation |
| Topic 5: Experience Cloud | 5% | - Partner and customer engagement - Portal and community solutions |
| Topic 6: Discovery and Customer Success | 25% | - Discovery artefacts (e.g., Reference Architecture diagram) - Customer-centric discovery techniques - Quantitative and qualitative objectives to measure project success |
| Topic 7: Field Service | 5% | - Work order and scheduling optimization - Field service operations |
| Topic 8: B2B Commerce | 15% | - Integration with other Salesforce clouds - B2B Commerce solution design |
| Topic 9: Data Management | 5% | - Data quality and governance - Data modeling and architecture |
| Topic 10: Sales Cloud | 10% | - Sales process optimization - Opportunity and lead management |
| Topic 11: Revenue Cloud | 10% | - Revenue lifecycle management - CPQ and billing solutions |
Salesforce Certified B2B Solution Architect Sample Questions:
Universal Containers (UC) is at the end of its first and only design phase. UC decided to go ahead and build against the entire future design that was developed and agreed upon by its internal stakeholders and Center of Excellence. But a concern by the executive team is how UC can de-risk itself and stay within budgetduring the build while still hitting the objectives that were defined m the design phase.
Which recommendation should the Solution Architect make to alleviate the executive team's concerns during the build?
- A. Assure the executive team that the current project is at a fixed scope and there will not beany overrun on budget.
- B. Promise the executive team that the project manager will always give comprehensive budget numbers every week and they will never overrun on budget.
- C. Help the executive team develop a governanceframework; and team to focus on those concerns throughout the build and track the budget.
- D. Help the executive team understand that they created their entire complete vision of the solution already and there is no chance anything new will come up during the build.
Correct Answer: C 🗳️
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Universal Containers (UC) needs to provide a portal for its customers to order spare parts for the equipment that has been sold to them. Spareparts orders are fulfilled in uC's ERP system and need to be integrated with the solution. Order status would need to be reflected in the solution. Additionally, m the future, UC wants this order integration scaled to additional applications. UC also needscustomers to be able to schedule appointments for service for their equipment.
Which products should a Solution Architect recommend implementing to meet these requirements?
- A. B2B Commerce, Salesforce Field Serv.ee, Experience Cloud, and Sales Cloud
- B. B2B Commerce, Service Cloud, Experience Cloud, and Salesforce Connect
- C. B2B Commerce. Salesforce Field Service, Experience Cloud, and Meroku
- D. B2B Commerce. Salesforce Field Service, Experience Cloud, and MuleSoft
Correct Answer: D 🗳️
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Big Server Company sells complex server solutions to customers through a reseller channel. Resellers will purchase complex servers aswell as have warehouses to store quick need products for their customers, such as additional hard drives and cables. Big Server Company currently uses Salesforce CPQ for its Sales team. Big Server Company would like to be able to give resellers easy access to purchase warehouse type products through B2B Commerce; however, the company would also like to allow resellers to request additional discounts for large volume orders from the Sales team.
Which recommendation should a Solution Architect make tointegrate B2B Commerce and Salesforce CPQ to accomplish this request?
- A. Utilize an integration software, like MuleSoft, to sync carts and pricing between B2B Commerce and Salesforce CPQ.
- B. Implement the Salesforce CPQ & Billing and CPQ B2B Commerce Connector and use the Cart to Quote flow to sync the cart to Salesforce CPQ, and have a reseller price rule adjust pricing for the reseller based on volume.
- C. Create a request special pricing button in B2B Commerce that will create an opportunity for the salesrepresentative and allow the sales representative to follow up.
- D. Implement the Salesforce CPQ & Billing and CPQ B2B Commerce Connector and use the Cart to Quote flow to create a quote from the Resellers Cart, allowing a sales representative to configurediscounts and sync back to cart.
Correct Answer: D 🗳️
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Universal Containers uses an ERP as system of record (SOR) for its product data, and Sales Cloud and Revenue Cloud for its sales data. TheProduct data must be synced with Salesforce so that sales representatives can add the products to their Opportunities and Quotes. As Products are deactivated within the ERP, they should no longer be available. Since Sales Cloud is the SOR for Opportunities and Revenue Cloud is the SOR for Quotes, the Solution Architect has been asked to come up with an archiving strategy that preserves Opportunity and Quote data related to these deactivated products m Salesforce for historical reference.
What should a Solution Architect recommend to manage the deactivation of the Products and archiving of the Saks data?
- A. Remove the Product from active Opportunities and Quotes. Archive the Opportunity and Quote data in a third-parry system and bring back into Salesforce as External Objects.
- B. Deactivate the Product in Salesforce once it is deactivated m the ERP. Mark the Opportunity and Quote data in Salesforce as inactive so they do not show up in reporting.
- C. Delete the Product in Salesforce once it is deactivated in the ERP. Archive the Opportunity and Quote data m a third-party system and bring back into Salesforce as External Objects.
- D. Deactivate the Product m Salesforce once it is deactivated m the ERP. Archive the Opportunity and Quote data in a third-party system and bring back into Salesforce as External Objects.
Correct Answer: B 🗳️
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Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users are now expressing dissatisfaction with system performance. A custom Visualforce page was developed to show relevant data to Experience Cloud users.
The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production.
Which best practice should the Solution Architect recommend to avoid these types of issues in the future?
- A. Assess the level of technical debt and test new featuresin a sandbox before enabling in production.
- B. Assess the level of data quality and test new features with a subset of users in production before enabling all users.
- C. Assess the level of data quality and test new features with a pilot before enabling for all users.
- D. Assess the level of technical debt and test new features with the Product team in a Developer sandbox.
Correct Answer: A 🗳️
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