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SAP Certified Development Associate – SAP Hybris Cloud for Customer 1711 Sample Questions:

1. What activities do you perform in the Administrator work center to enable a new social media channel? There are 3 correct answers to this question.

A) Select the social media channel service level.
B) Define the ticket priority with the social media channel provider.
C) Select the channel type.
D) Set up access to your social media account.
E) Create and schedule a social media import run.

2. How does the integration of SAP Ham with SAP C4C benefit service agents? There are 2 correct answers to this question.

A) They can attach Knowledge base articles to tickets
B) They can create a ticket directly from SAP Jam
C) They can edit Knowledge base articles in the agent workspace
D) They can view Knowledge base group updates in the Feed pane

3. In which of the following ways can a service technician record and manage actual work? There are 2 correct answers to this question.

A) Automatically using start/stop buttons
B) Automatically on creation of a time report
C) Manually using the time entry screen
D) Manually using the service entry screen

4. Which dropdown lists in the Product facet can you use to add products to a sales order? There are 3 correct answers to this question.

A) Product list
B) Promotions
C) Opportunities
D) Quotes
E) Past order

5. You are creating a service contract in SAP C4C. Which information is transferred from ERP when you request external pricing? There are 2 correct answers to this question.

A) Credit Limit
B) Transfer status
C) Condition types
D) External ID

Solutions: