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Updates with development

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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following would be defined as part of every process?
1.Roles
2.Activities
3.Functions
4.Responsibilities

A) 2 and 4 only
B) 1 and 3 only
C) 1, 2 and 4 only
D) All of the above

2. Which of the following statements about processes is CORRECT?
1.A process is always organized around a set of objectives
2.A process should be documented

A) 2 only
B) Both of the above
C) Neither of the above
D) 1 only

3. Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

A) Service operation
B) Continual service improvement
C) Service transition
D) Service design

4. When should tests for a new service be designed?

A) At the same time as the service is designed
B) Before the service is designed
C) After the service has been designed, before the service is handed over to Service Transition
D) As part of Service Transition

5. What do technology metrics measure?

A) Customer satisfaction
B) Components
C) Processes
D) The end to end service

Solutions: