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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Guiding Principles | - Core guiding principles
|
| Topic 2: ITIL Service Value System (SVS) | - Service Value Chain activities
|
| Topic 3: ITIL Practices Overview | - General management practices - Service management practices - Technical management practices |
| Topic 4: The Four Dimensions of Service Management | - Partners and suppliers - Information and technology - Organizations and people - Value streams and processes |
| Topic 5: Key Concepts of Service Management | - Value creation through services
|
EXIN ITIL Foundation Sample Questions:
1. Which stage of service lifecycle has the purpose of aligning IT services with the changing business needs by identifying improvements to IT services?
A) Service operation
B) Continual service improvement
C) Service design
D) Service strategy
2. Which statement about the service portfolio is TRUE?
A) It is an integral part of the service catalogue
B) It represents all resources presently engaged or being released in various stages of the service lifecycle
C) The service portfolio includes all services except those managed by third parties
D) It allows the organization unlimited resources when planning for new service deployments
3. Which is a supplier category?
A) Resource
B) Commodity
C) Technical
D) Customer
4. Which one of the following includes four stages called Plan, Do, Check and Act?
A) The service lifecycle
B) The continual service improvement approach
C) The seven-step improvement process
D) The Deming Cycle
5. The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?
A) Governance
B) Knowledge
C) Information
D) Data
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: B |
