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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales Lifecycle | 23% | - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI - Analyze sales and marketing processes - Design reports and dashboards based on KPIs |
| Implementation Strategies | 15% | - Translate business requirements and KPIs into Sales Cloud solutions - Align sales processes with organizational goals - Plan deployment and post-implementation improvements |
| Consulting Practices | 14% | - Facilitate successful engagements and adoption - Project management and delivery lifecycle - Discovery, requirement analysis, and solution design |
| Predictive and Generative AI | 13% | - Apply Trusted AI Principles and ethical guidelines - Use AI tools in Sales Cloud and Agentforce for Sales |
| Data Management | 15% | - Manage data governance and maintenance - Ensure data quality and scalability - Data migration and integration considerations |
| Practical Application of Sales Cloud Expertise | 33% | - Configure Products, Price Books, Quotes, and multi-currency settings - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams - Build end-to-end sales processes from Lead to Close - Leverage Campaigns and integration tools |
Salesforce Certified Sales Cloud Consultant Sample Questions:
At a kickoff meeting for a new project, a consultant starts gathering information to be used in the project implementation plan. They ask the participants to define what project success will look like. Which strategy is the consultant using?
- A. Challenge Framing
- B. Discovery
- C. Design Direction
Correct Answer: B 🗳️
Universal Containers has been using Sales Cloud for the last 5 years to manage leads, accounts, contacts, and opportunities. The SVP of sales recently attended a conference and learned about Sales Cloud Einstein features. The SVP is very interested in Einstein Lead Scoring and Einstein Deal Insights. The SVP hired a consultant to create an implementation immediately. Which step should the consultant take first?
- A. Enable Einstein Activity Capture In a developer org.
- B. Enable both Einstein features In production.
- C. Run the Einstein Readiness Assessor in a sandbox.
Correct Answer: C 🗳️
Cloud Kicks sales reps want to see all of the details on their current opportunities with a minimal amount of navigation or clicks to cycle through them. Which functionality should the consultant recommend?
- A. Select the Split View option from the My Opportunities list view.
- B. Develop a new Sales Console app including opportunities.
- C. Create a dashboard with reports on My Opportunities.
Correct Answer: A 🗳️
Cloud Kicks wants to assign territories in bulk to Opportunities. What should the consultant do to meet the requirement?
- A. Schedule auto-assignment rules in the territory model.
- B. Update Opportunity sales team with territory assignments.
- C. Run the filter-based Opportunity territory assignment.
Correct Answer: C 🗳️
Cloud Kicks manages prospects for lead generation in a marketing application. To ensure data quality, which prospects should the consultant migrate from the marketing application to lead records?
- A. Qualified prospects
- B. Contacted prospects
- C. All prospects
Correct Answer: A 🗳️
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