500-444 Dumps PDF 2023 Program Your Preparation EXAM SUCCESS
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Cisco 500-444 certification exam is an essential step for IT professionals who want to specialize in contact center technologies. With its comprehensive coverage of architecture, deployment, and troubleshooting techniques, 500-444 exam is an excellent way to demonstrate expertise in the field and advance one's career in the industry.
NEW QUESTION # 15
How are remote sites added?
- A. PG Setup
- B. Initialization Wizard
- C. Websetup
- D. SPOG interface
Answer: B
Explanation:
Remote sites can be added by using the Initialization Wizard. The Initialization Wizard is a utility that is used to configure the Packaged CCE system, including adding remote sites and configuring the call routing scripts [1]. It is launched by running the pg_setup.exe program and then selecting the Add Remote Sites option. This will initiate a setup wizard that will guide you through the process of adding remote sites.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5.pdf
1. Cisco Packaged Contact Center Enterprise Features Guide Release ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5F
NEW QUESTION # 16
Which Cisco Unified Border Element configuration is used in Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?
- A. voice gateway must be dedicated for VXML browser sessions.
- B. Cisco Unified Border Element must be configured as media pass flow-through mode.
- C. Box-to-box Cisco Unified Border Element must be used for redundancy.
- D. Cisco Unified Border Element must be configured as media pass flow-around mode.
Answer: B
Explanation:
In a Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment, the Cisco Unified Border Element must be configured as media pass flow-through mode. In this mode, the Unified Border Element is configured to route all media traffic directly to the customer voice portal and not through the voice gateway.
NEW QUESTION # 17
Which service is used to provide authorization between the Identity Provider (IdP) and application?
- A. Active Directory Federation Services (ADFS)
- B. Identity Service (IdS)
- C. OAuthv2
- D. SAML
Answer: A
NEW QUESTION # 18
What are two types of upgrades available for CCE? (Choose two.)
- A. Deviation
- B. Common Ground
- C. Technology Refresh
- D. Standard
- E. User Interface
Answer: A,B
NEW QUESTION # 19
Which account does PCCE wizard use for logins to access the appropriate server and enable interfaces, databases, and protocols?
- A. Setup login
- B. Windows login
- C. Local administrator login
- D. Service Account login
Answer: C
NEW QUESTION # 20
What should be deployed to provide a web-based administrative interface even though Unified CCE provides Configuration Manager as the legacy User Interface for administrators?
- A. LDAP Plugin
- B. WebSetup
- C. Contact Centre Management Portal (CCMP)
- D. Single Pane of Glass (SPOG)
Answer: D
Explanation:
Single Pane of Glass (SPOG) is a web-based administrative interface that provides administrators with an intuitive and unified view of the entire contact center environment. It is designed to provide administrators with a single interface to manage all aspects of the contact center, including agents, skills, queues, and reports. SPOG provides a more user-friendly interface than the legacy Configuration Manager, making it easier for administrators to manage the contact center environment. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/spog/10_5_1/cce_b_spog-admin-guide-1051.html
NEW QUESTION # 21
Which account does PCCE wizard use for logins to access the appropriate server and enable interfaces, databases, and protocols?
- A. Setup login
- B. Windows login
- C. Local administrator login
- D. Service Account login
Answer: D
Explanation:
The PCCE wizard uses a Service Account login to access the appropriate server and enable interfaces, databases, and protocols. This Service Account is a Windows account that has specific privileges, such as the ability to access the server and configure the various components of PCCE. The other options, Setup login, Windows login, and Local administrator login, are incorrect.
NEW QUESTION # 22
What defines the DialPlan on a Cisco Voice Gateway/CUBE?
- A. Voip voice
- B. voice-class
- C. Dial-Peers
- D. ATR
Answer: C
NEW QUESTION # 23
Which two claim rules will be added to specify the claims sent from ADFS to Cisco Identity Service as part of a successful SAML assertion in PCCE? (Choose two.)
- A. Unspecified - For the Incoming name ID format
- B. uid - For Identifying the authenticated user in the claim sent to the applications
- C. user_principal - For Identifying the authentication realm of the user in the assertion sent to Cisco Identity Service.
- D. sAMAccountName - Logon names maintained for backward compatibility
- E. E-Mail Address - For the Outgoing claim type
Answer: B,D
Explanation:
When configuring SAML authentication for PCCE (Cisco Packaged Contact Center Enterprise) with ADFS (Active Directory Federation Services), you will need to specify certain claim rules that determine which attributes of the user's AD account will be sent in the SAML assertion to Cisco Identity Service.
sAMAccountName is a common attribute that contains the logon name for the user, used for backwards compatibility with older systems that may not support newer authentication methods.
uid is an attribute that can be used to uniquely identify the user in the claims sent to the applications. This attribute is used in Cisco Identity Service to match the user to their corresponding PCCE account.
NEW QUESTION # 24
What are two considerations for Active Directory (AD)? (Choose two.)
- A. Remote Access Control is available for software
- B. Read-Only Domain Controllers (RODC) are supported
- C. user interface available
- D. supports multi-domain, single AD Forest topology
- E. global catalogs are required at each AD site
Answer: D,E
NEW QUESTION # 25
Which two certificates need to be uploaded to VOS servers for CA Signed certificate management? (Choose two.)
- A. CA Certificate:tomcat-trust
- B. 3rd party signed Certificate
- C. CA Signed Certificate from CSR Request:tomcat
- D. CA Certificate:tomcat
- E. CA Signed Certificate from CSR Request:tomcat-trust
Answer: A,D
Explanation:
These two certificates need to be uploaded to VOS servers for CA Signed certificate management. The CA Certificate is used to verify the authenticity of the server and the CA Signed Certificate from the CSR Request is used to generate the server's private key. The tomcat-trust certificate is used by the server to trust other SSL certificates. Reference: https://docs.microsoft.com/en-us/azure/virtual-machines/linux/tutorial-certificate-management#upload-the-certificates
NEW QUESTION # 26
What are two considerations for PCCE 2K installation? (Choose two.)
- A. run Domain Manager tool, add root, facility, and instance
- B. needs ICM/CCE software installed on all ICM/CCE servers
- C. add Router Logger after installing software
- D. add PGs via PG setup after installing the software
- E. run Websetup after installing the software
Answer: B,E
NEW QUESTION # 27
What is used to build VXML applications?
- A. Configuration Manager
- B. Call Studio development platform
- C. PCCE Web Administration Manager (S.P.O.G)
- D. Script Editor tool
Answer: D
NEW QUESTION # 28
Which keytool command lists certificates in the cacerts file?
- A. keytool -list -showinfo
- B. keytool -list -alias
- C. keytool -list -keystore cacerts
- D. keytool -list cacerts
Answer: C
NEW QUESTION # 29
Which sync job runs every 10 minutes to bring back the OUT_OF_SYNC machine to the IN_SYNC state?
- A. Automated differential
- B. OnDemand
- C. Push
- D. Manual differential
Answer: A
NEW QUESTION # 30
Which team is responsible for ensuring that servers designated for use by CCE VMs meet these requirements, including but not limited to Storage System Performance and IOPS (Input/Output Operations Per Second) Requirements?
- A. Deployment team
- B. Support Team
- C. Sales team
- D. Design team
Answer: B
NEW QUESTION # 31
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Preparation for the Cisco 500-444 exam should include hands-on experience with CCE solutions, as well as studying the official Cisco exam materials. Cisco offers a variety of training courses and resources to help candidates prepare for the exam, including virtual labs, instructor-led courses, and study groups.
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