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WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Choose 1 answer

A) Altering the human variable
B) Altering the structural variables
C) Authoritative command
D) Problem solving

2. What is a strength of group decision making?
Choose 1 answer

A) Power of groupthink
B) Conformity pressures in groups
C) Increased diversity of views
D) Reduced time for making decisions

3. When might an organization's strongly-entrenched culture be a liability?
Select one.

A) When core values are shared by members of a specific department
B) When the shared values of an organization are in agreement
C) When an organization's environment is undergoing rapid change
D) When top management is guiding the cultural development

4. Three employees meet face-to-face to identify a problem and resolve it through open discussion.
Which type of conflict resolution technique is this?
Select one.

A) Devil's advocate
B) Compromising
C) Problem solving
D) Smoothing

5. A company switched from assembly lines to self-managed work teams.
What can team members do to improve the synergy and success of their teams?
Select one.

A) Assign individual roles rather than mutual team roles
B) Evaluate each other's performance
C) Change work group roles at random
D) Share information but not engage in collective performance goals

Solutions: