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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)

A) Geo-redundancy
B) Cluster Mode
C) Single Box
D) Upgradable Single Box

2. From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)

A) By using the benefit of Avaya Aura® Contact Center
B) By using the benefit of Call Center Elite
C) By using the benefit of Avaya Proactive Contact
D) By using the benefit of Avaya Call Management System
E) By using the benefit of Avaya IX'M Workforce Engagement

3. Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?

A) Application Servers
B) Experience Portal Manager
C) Media Processing Platform
D) IX™ Orchestration

4. An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?

A) 750
B) 1000
C) 1500
D) 500

5. An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?

A) 600
B) 800
C) 700
D) 500

Solutions: