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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)

A) Progressive
B) Predictive
C) Preview
D) Performance
E) Proficient

2. A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)

A) Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
B) AAMS provides virtualization, high channel density and no playback announcement limits.
C) Experience Portal will use the AAMS as a media resource.
D) AAMS is shareable between different adopters.
E) AAMS provides Communication Manager IP audio functionality.

3. A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?

A) Avaya Aura® Elite Multichannel
B) Avaya Intelligent Customer Routing
C) Avaya Call Management System
D) Avaya IX™ Workforce Engagement

4. Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

A) Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
B) CM Server Separation
C) Multiple Server - Multiple VMS
D) Multiple Servers with Single VMS

5. You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?

A) Number of agents X 4 = DSPs
B) Number of agents X 5 = DSPs
C) Number of agents X 2 = DSPs
D) Number of agents X 3 = DSPs

Solutions: