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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Midsize Solution Portfolio | 20% | - Deployment models: on-premise, hybrid, cloud - Scalability and resiliency options - IP Office platform architecture and features - Licensing models and options |
| Topic 2: Contact Center & Customer Experience Solutions | 10% | - Customer engagement design principles - Contact Center Select architecture - Agent, supervisor, and reporting features |
| Topic 3: Unified Communications & Collaboration Design | 15% | - Mobility and remote worker solutions - Conferencing and collaboration applications - Voicemail and unified messaging design - Integration with third-party systems |
| Topic 4: Solution Sizing and Bill of Materials | 15% | - Licensing requirements and calculation - Hardware and software component selection - Complete bill of materials preparation - System sizing and capacity planning |
| Topic 5: Customer Business Requirements Analysis | 15% | - Identify business objectives and drivers - Determine collaboration and mobility requirements - Analyze user and site communication needs |
| Topic 6: Networking and Infrastructure Design | 20% | - VoIP and unified communications network design - Security, survivability, and redundancy - LAN/WAN design and considerations - QoS planning and bandwidth requirements |
| Topic 7: Implementation & Migration Planning | 5% | - Migration approaches and risk mitigation - Deployment strategies and rollout planning - Post-deployment validation and support |
Avaya Midsize Solution Design Sample Questions:
1. Web Traveling.com is using Outlook with an Exchange server. You have proposed that the customer use the Outlook plug-In.
What does this plug-In do for the users at Web Travellng.com?
A) It adds Avaya IX Workplace Client functionality to the Outlook window.
B) it adds Outlook access to the one-X Portal desktop.
C) it adds a subset of one-X Portal functionality to the Outlook window.
D) It adds Outlook access to the Avaya IX Workplace Client for IP Office.
2. Your customer wants an Avaya video conferencing solution that can integrate with IP Office. The requirement Is to be able to conduct a single video conferencing with up to five additional participants to Join remotely using smartphones or desktop PCs. They have two small board rooms they want to be able to join the video conference.
What would be the least costly solution that will meet their requirements?
A) One MCU9 License for each board room and one XT5000 endpoint In each board room
B) A Video Collaboration Solution for IP Office XT endpoint with embedded server
C) One SMB9 License for each board room and one IX Collaboration Unit CU360 In each board room
D) A Video Collaboration Solution for IP Office XT endpoint with embedded server and one IX Collaboration Unit CU360
3. The Avaya Vantage"" K155 device has a telephony form factor. What does it mean to have a telephony form factor?
A) It does not have a touch screen.
B) It must use a corded handset.
C) It does not Include a camera.
D) It includes traditional dial pad.
4. Refer to the Scenario: IT-FAC.
The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?
A) IP Office does not track that Information but It is available using a third-party call accounting application.
B) IP Office tracks that information and It can be reviewed using the built-in reports.
C) IP Office tracks that information and It Is provided In a CSV format.
D) IP Office does not track that information but it is available with a call center application.
5. For Avaya Equinox Meetings Online, In addition to capacity differences, which feature Is only offered in the Pro VMR?
A) Live broadcast for 750 viewers
B) Video room systems as participants
C) Recording and playback
D) Web browser connectivity
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B |
