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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center and Customer Experience Solutions | - Customer Engagement Design
|
| Implementation and Migration Planning | - Deployment Strategy
|
| Customer Business Requirements Analysis | - Business Objectives and Communication Requirements
|
| Unified Communications and Collaboration Design | - UC Applications
|
| Networking and Infrastructure Design | - Infrastructure Requirements
|
| Avaya Midsize Solution Portfolio | - Avaya IP Office Platform
|
| Solution Sizing and Bill of Materials | - Solution Configuration
|
Avaya Midsize Solution Design Sample Questions:
In Powered by Offer, when Is Fallback Twinning to an external device provided?
- A. When simultaneous mode for the IP Office user is not available
- B. When the IP Office phone loses contact with the IP Office In the cloud data center
- C. After the mobile device rings an administer-able number of rings.
- D. When the mobile device loses contact with the IP Office In the cloud data center
Refer to the Scenario: IT-FAC.
You plan to recommend that IT-FAC use the geo-presence feature to keep track of their security and maintenance personnel.
Which application and deployment option will provide this functionality?
- A. Avaya Communicator using iOS or Android smartphones
- B. Scopia Mobile using iOS or Android smartphones
- C. one-X Mobile Preferred using iOS or Android smartphones
- D. one-X Mobile Preferred using Windows smartphones
Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?
- A. Avaya Communicator
- B. one-X Agent
- C. Agent Desktop Display
- D. Avaya Agent Desktop
What are two reasons to use Voicemail Pro for recording? (Choose two.)
- A. No additional licensing is needed to allow any user call recording via a button.
- B. Each Avaya Contact Center Select voice agent license includes a recording license.
- C. It provides reporting such as how many times a call was put on hold.
- D. It offers live monitoring of voice and screens.
One of the features of IP Office Server Edition and IP Office Select is Lightweight Directory Access Protocol (LDAP) user synchronization. To support on-going administration, this feature can be used to In addition to Name, Full Name, and extension, what other field can be synchronized?
- A. Job function
- B. Email address
- C. Organization or group
- D. Address
