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Training Course Recommended for Cisco 500-440 Exam
The training courses offered by Cisco are very helpful and informative for the candidates to learn about the topics that are covered in the exam. To prepare well, you can register for the course described below and learn about the exam topics by getting guidance from the experts.
Who Is Cisco 500-440 Certification Exam Intended For?
As noted above, this exam is designed for all applicants who want to polish and demonstrate their skills in designing Unified Contact Center Enterprise solutions including network to desktop computer telephony integration, intelligent call routing along multichannel contact management to contact the center agents utilizing the IP address. The candidate will also get a chance to test their knowledge about the functionality and features of the Cisco Unified CCE solutions and to become a highly-skilled specialist to provide various operations and perform effectively within a short period of time.
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Updates with development
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What Is the Cisco 500-440 Exam?
The Cisco 500-440 test includes about 65-75 questions that the candidate needs to finish within 75 minutes. The questions come in the format of multiple-choice, drag-and-drop multiple response questions and fill in the blanks. The test is conducted by Pearson VUE, you can either take this exam online or in the test center. Moreover, you have to pay $300 to register for the exam. It is important to note that this exam result is valid for 2 years after which candidates need to take the exam again for recertification.
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Cisco 500-440 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Design Considerations for Cisco Unified Communications Manager in a CCE Solution | 11% | - Maintaining end-to-end reporting for transferred calls - CUCM requirements for Unified Mobile Agent - Impact of multiline automatic call distributor in CCE - CUCM options for transfer calls involving SIP trunks - CUCM redundancy options for centralized deployment - CUCM originated calls to CVP - Cluster over the WAN considerations for CUCM |
| Network Design Considerations for Cisco Unified CCE | 19% | - Factors impacting Cisco Unified Intelligence Center bandwidth usage - Failure scenarios with geographically separated deployments - Quality of service usage within CCE - Network requirements for Clustering over the WAN (CoW) - Test Other Side method in Unified ICM - Basic deployment models (single-site, multisite centralized, multisite distributed) - High-availability options of CCE components - Cisco Finesse failover scenarios - Network requirements for Unified ICM visible/private connections |
| Features and Functionality of the Cisco Unified CCE Solution | 23% | - High priority traffic in Cisco Unified ICM - Role of Cisco Unified Intelligent Contact Management (Unified ICM) - Role of voice gateways and SIP proxy - Role of Cisco Unified Customer Voice Portal (CVP) - Security methods and impact on capacity - Cisco Unified Mobile Agent role - Cisco Outbound Option - Precision routing methods - Role of CTI in Cisco Unified CCE - Role of Cisco Unified Communications Manager - Role of congestion control |
| Virtualization Environment for Contact Center Resources and CCE Components | 11% | - Design considerations for Cisco Unified CCE on UCS C-Series - Cisco Unified Computing System B-Series interconnect and uplink - NIC configuration considerations in virtualization - Design considerations for upstream IP switches - VMware supported features |
| Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center | 23% | - Agent target rules and impact on CCE solution - Cisco Finesse features and third-party gadgets - Post Call Survey functionality and call flow - Call type usage within Cisco Unified ICM - Courtesy Call back functionality and call flow - Whisper Announcement functionality and call flow - Cisco Unified Border Element and SIP proxy functionality - Impact of re-qualify call node in Cisco Unified ICM script - Design for administrative workstations in geographically separated data centers - Cisco Finesse workflow |
| Sizing Process for Contact Center Resources and CCE Components | 13% | - Packaged CCE capacity considerations - Erlang calculations in sizing - Factors for sizing Unified CCE components and bandwidth - Sizing inputs (agent talk time, queue time, wrap-up time) - Sizing considerations for SIP proxy methods |
