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What Are the Topics Covered in Cisco 500-440 Exam?
In order to ace the Cisco 500-440 exam, you have to master the following topics including how to:
- Identify Network Design Considerations in a Cisco Unified CCE solution (19%)
- Describe the features and functionalities of Cisco Unified CCE solutions (23%)
- Describe virtualization environment for contact center resources and Cisco Unified CCE components (11%)
- Classify the design considerations for Cisco Unified Communications Manager in Cisco UCCE solutions (11%)
- Define the sizing process for Contact Center Resources and Cisco Unified CCE components (13%)
The Cisco 500-440 test is a certification exam that helps individuals to prove their knowledge about intelligent call routing, multichannel contact management, and computer telephony integration using an IP network. If you are interested in pursuing a career within enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise solution, you must take this exam. Moreover, it will allow you to gain the relevant Cisco Unified Contact Center Enterprise Specialist certification.
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Cisco 500-440 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Describe Features and Functionality of Cisco Unified CCE Solution | 20% | - Core components and functionality - High availability and redundancy - Architecture and deployment models |
| Sizing and Scalability | 12% | - Component capacity planning - Agent and call volume sizing - Growth and scalability planning |
| Virtualization Environment | 8% | - Resource allocation and best practices - Supported virtualization platforms - VMware requirements and guidelines |
| Network Design Considerations | 20% | - Security and firewall topology - Latency, jitter, and packet loss thresholds - Bandwidth and QoS requirements |
| Design Considerations for Unified ICM, Finesse, CVP, and Intelligence Center | 25% | - Unified Intelligence Center reporting design - Cisco Finesse desktop design - Unified ICM design and routing logic - Cisco Unified CVP and IVR design |
| Design Considerations for Cisco Unified Communications Manager | 15% | - Media resource planning - Trunking and dial plan design - Integration with Unified CCE |
