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Facebook 600-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Measure and Analyze Community Success | 20% | |
| Engage and Moderate the Community | 29% | |
| Develop Community Strategies and Processes | 27% | |
| Define and Establish a Community | 8% | |
| Make Strategic Content Decisions | 16% |
Facebook Certified Community Manager Sample Questions:
An online book club has a strict policy regarding self-promotion in the group. Community members are encouraged to share content about their favorite books or an upcoming release from an author, but they cannot promote their own work.
A new member joins the group and immediately posts a link to buy a book that he wrote. Upon seeing this post, several other group members comment with links to their websites to promote their work. The community manager wants to reinforce the group rules to the members.
Which two actions should the community manager take? (Choose 2)
- A. Delete the post and use the Give Feedback feature.
- B. Remove the member who created the post from the group.
- C. Reply to the post and explain that this behavior is not allowed.
- D. Repost the group guidelines regarding self-promotion.
Correct Answer: A,D 🗳️
In an established community, members have been posting the same questions repeatedly.
Which three group tools should be used to help members find the answers they are looking for more easily? (Choose 3)
- A. Create a frequently asked questions learning unit
- B. Pin a post as an announcement in the group
- C. Direct members to report repetitive questions using the Report to Admin tool
- D. Add useful posts to a topic tag dedicated to frequently asked questions
- E. Ask members to tag an admin every time someone asks a repetitive question
Correct Answer: A,B,D 🗳️
A large parenting support group is open to all parents. It began in the UK without any advertising and now has a global community with members mainly in English-speaking countries.
The other location demographics are much smaller in size than the UK base but are steadily growing.
The group wants to be more culturally inclusive.
Which strategy can the community manager use to include all audience segments?
- A. Research and change the content types to align with the demographics of all community members.
- B. Increase engagement-type posts and use only new content to create engagement.
- C. Ask members which types of tools and content they want more of.
- D. Repurpose content by reviewing and recycling previous posts.
Correct Answer: A 🗳️
A men's grooming brand is hosting an exclusive event with a group of Instagram influencers, brand superfans and press contacts to try its new range of products. The community manager will be present at the event to capture photo and video content. The goal is to build excitement and engagement with non-attendees on Instagram around the new product range.
What should the community manager do?
- A. Curate captured content Tag key attendees Plan a full narrative for Instagram Stories prior to sharing
- B. Repost influencer content Share every story tagged with the event hashtag Share behind the scenes videos in real time
- C. Post teaser content Use Instagram Live at the event Encourage viewers to share their red carpet looks
- D. Focus on video content Share the brand's Instagram story with close friends Use local hashtags to increase reach
Correct Answer: A 🗳️
A new member of a parent group asks for advice on how to handle a bullying incident. The member's question has been posted for several hours. No other members have responded.
What is the most effective action to promote discussion and collaboration regarding this topic among parents in this group?
- A. Message some relevant members to ask them to comment
- B. Recommend external resources about the topic
- C. Repost the question as an announcement
- D. Post a comment tagging other members who can help
Correct Answer: D 🗳️
