Salesforce BA-201 test insides dumps : Salesforce Certified Business Analyst

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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

Question 1

Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.
What should the BA do first to ensure the ongoing success of the project?

A. Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution.
B. Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system.
C. Encourage the project stakeholders to think of various ways to solve cases different before deciding on a specific solution.

Question 2

Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.
In which scenario should he business analyst recommend Kanban?

A. Work is predictable but sometimes lacks sufficient planning.
B. Work includes platform support requiring immediate outage handling.
C. Work is generally project-based and can be broken into smaller pieces.

Question 3

The project team is building a Sales Cloud implementation. The business analyst (BA) wants to make sure the solution meets the needs of the business. The BA needs to identify where user testing should occur and who should participate.
Which approach should the BA follow?

A. Create a full copy sandbox and give power users access to it
B. Create a scratch org and give the development team access to it.
C. Create a partial sandbox and give the VP of sales access to it.

Question 4

A business analyst JBA) for Northern Trail Outfitters (NTO) is reviewing the business backlog and determines that many of the requirements would require custom code that is expensive and hard to maintain.
The BA knows that the backlog should be prioritized by people who have knowledge of the features and functionary of the Salesforce Platform.
Who should own the process of prioritizing the business backlog?

A. The business teams affected, with support from the internal technology teams who understand ways to maximize Salesforce's declarative features
B. The project manager, with support from the third-party implementation and business teams who understand both platform and business priorities.
C. The third-party implementation team, with support from the internal technology teams affected by the project who understand NTO's vision and strategy

Question 5

Universal Container (UC) is implementing Sales Cloud. The business analyst (BA) assigned to the project wants to the project wants to become a trusted advisor to UC stakeholders.
What are some communication best practices a BA should follow to help achieve this goal?
What are some communication best practices a BA should follow to help achieve this goal?

A. Ask questions and document the answers, make suggestions based on previous project success, and provide a meeting agenda period to each session>
B. Ask each project team member to complete a survey, create a project plan, and delegate roles and responsibilities to stakeholders.
C. Outline previous project experience, record and take notes for every meeting, and limit communication to weekly updates.

Solutions: