Salesforce Certified Business Analyst - BA-201

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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

Question 1

Northern Trail Outfitters follows an Agile methodology for its Marketing Cloud projects. The project team creates several types of documents.
Which document should a business analyst use to. capture the software and behavioral requirements of the application?

A. System requirements specification
B. Scope statement specification
C. Functional requirements specification

Question 2

Which step should a business analyst take to establish a connection with stakeholders during discovery sessions for a new Experience Cloud site?

A. Ensure the workshop schedule considers time zones and language differences.
B. Highlight their related Salesforce certifications to showcase expertise.
C. Share insights empathetically based on prior work that has solved similar problems.

Question 3

The data science team at Universal Containers (UC) has been asked to analyze the sales team's data within Salesforce. Early in their research, the data science team discovered concerns about data quality. UC has brought in a business analyst (BA) to help address the concern.
What should the BA focus on doing first during the initial discovery phase?

A. Understand and document the data quality issues reported by the data science team.
B. Meet with the executive leadership team to accurately understand the business need.
C. Shadow the sales team to observe process for entering data into Accounts and Opportunities.

Question 4

The business analyst (BA) at Northern Trail Outfitters is helping to improve the process for handling customer returns using Salesforce. The BA has completed a current state process map to identify areas for improvement. The BA plans to present ideas for a future state return handling process to the larger project team.
What should the BA present to the team in a way that is relatable and invites discussion, feedback, and ideas?

A. A prototype for a specific business outcome
B. A story using personas to illustrate potential solutions
C. Detailed technical documentation with annotations

Question 5

The sales team at Universal Containers has concerns that the process for distributing new leads is too slow.
The VP of sales has engaged a business analyst (BA) to help map out a process to distribute new leads quickly. The BA sets up a meeting with stakeholders and learns a stakeholder already has a solution in mind.
What should the BA do next?

A. Ask the stakeholder to demo their solution to the project team.
B. Implement the solution now to save time in the planning phase.
C. Gather requirements and then note the proposal solution.

Solutions: