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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP Field Service Management Fundamentals | 12% | - Solution overview and architecture - Core business processes - Navigation and basic administration |
| Topic 2: Workforce Management & Dispatching | 16% | - Resource planning and scheduling - Crowd service and technician management - Activity assignment and optimization |
| Topic 3: Master Data Management | 12% | - Organizational structure configuration - Partners, skills, and service contracts - Equipment, item, and service call setup |
| Topic 4: Reporting & Analytics | 14% | - Data export and analysis - Standard reports and dashboards - Report templates and configuration |
| Topic 5: Integration & Extensibility | 14% | - Integration with SAP Service Cloud / C/4HANA - Security and permissions - Smart forms and customizations |
| Topic 6: Mobile Application | 16% | - Offline functionality and data synchronization - Field service mobile app features - Check-in, checkout, and time recording |
| Topic 7: Service Execution & Completion | 16% | - Effort, material, and expense recording - Forms, reports, and documentation - Service call lifecycle |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Which of these describe the purpose of the Reserved Material feature? Choose the correct answer.
A) Pre-organizing spare parts to be taken to the physical of the job
B) Defining which material, the customer needs to purchase before the technician can start the work
C) Booking material for a specific service call and defined location
D) Reserving material that has already been used for previous services
2. As a technician, you want to complete multiple activities. Which process allows you to do that in the SAP Field Service Management mobile app? Choose the correct answer.
A) Standard Checkout
B) Group checkout
C) Save Efforts
D) Complete Smarform
3. You are an administrator who needs to activate the Reserved Materials feature in the mobile app.
Which permission operations must you maintain for the RESERVEDAMATERIAL object type? Choose Two correct answers.
A) Read
B) Create
C) Update
D) Delete
4. As a technician, I need to buy material in addition to what I can use from stock. How is this requirement solved in the mobile application? Choose the correct answer.
A) You need to enter a purchase order on the mobile
B) You need to call your back office for such types of material
C) You need to enter a sales order on the mobile
5. As a technician, you have just completed a job. You now need to book a second visit for the customer.
What option is available in the SAP Field Service Management mobile app for you to do this? Choose the correct answer.
A) Create a follow-up activity from the Smart fom page.
B) Create a follow-page activity from within the service call
C) Create a follow-up activity from the Efforts page.
D) Create a follow-up activity from the Expenses page.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A,C | Question # 4 Answer: A | Question # 5 Answer: B |
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