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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analytics and Service Performance | - Service optimization and insights - Reporting and KPIs in field service |
| Topic 2: Mobile Field Execution | - Service order execution and reporting - Mobile app usage and technician workflows |
| Topic 3: Field Service Management Overview | - Core business processes in field service - SAP Field Service Management concepts and architecture |
| Topic 4: Planning and Dispatching | - Dispatching and workforce optimization - Resource planning and scheduling |
| Topic 5: Integration and Configuration | - System configuration and setup basics - Integration with SAP S/4HANA and C/4HANA components |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. You are a service planner in SAP Field Service management. How Can you find a suitable technician in the planning board? Choose the correct answer.
A) Use a filter
B) Use a workflow
C) Use a business rule
D) Use a checklist
2. If I want to build my own dashboard chart in the Analytics and Reporting module, how can I create my data query? Choose the correct answer.
A) Use MS SQL
B) Use the Query API
C) Use ERP API
D) Use CCQL
3. Which of these describe the purpose of the Reserved Material feature? Choose the correct answer.
A) Pre-organizing spare parts to be taken to the physical of the job
B) Defining which material, the customer needs to purchase before the technician can start the work
C) Booking material for a specific service call and defined location
D) Reserving material that has already been used for previous services
4. Your customer needs a checklist where an element repeats itself. What checklist element is used to create such functionality? Choose the correct answer.
A) Series element
B) Table element (with unlimited rows)
C) Attachment element (with multi-attachment activated)
5. Your customer wants to apply his Corporate Identity on every Cloud Report. What tasks have to be done? Choose the correct answer.
A) You need to order individual reports at Core systems
B) You need to download the cloud reporting Jasper Soft Studio software and adjust the cloud reports
C) Cloud reports are not adjustable
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B |
