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SAP Certified - SAP Field Service Management Sample Questions:

1. Name a few of the data object types that are commonly covered by standard integration capabilities.
There are four correct answers.

A) service contract
B) Efforts
C) Items
D) Person reservation
E) Activities
F) Business partners

2. What are some of the characteristics of assisted scheduling?
There are three correct answers.

A) Assisted scheduling is triggered by the user or by an API call
B) Assisted scheduling can work with custom optimization policies
C) The scope and parameters for assisted scheduling can be completely tailored to the use case
D) The scope and parameters for assisted scheduling are largely pre-determined
E) Assisted scheduling is triggered by a scheduled business rule

3. Customer use self-service through the portal and the chat assistant.
Choose the correct answer.

A) True
B) False

4. Which statement is true regarding the planning widget?
Choose the correct answer.

A) The planning widget can handle only 1 activity at a time
B) The planning widget can handle only 1 technician at a time
C) An administrator can choose which policy is applied by the planning widget
D) A dispatcher can choose which policy is applied by the planning widget

5. What characteristic is true with regards to autoscheduling?
Choose the correct answer.

A) Autoscheduling is intended completely automate the scheduling of jobs, without the direct intervention of a dispatcher
B) Autoscheduling is intended to provide support to the dispatcher while manually interacting with the system while planning service jobs.

Solutions: