Updates with development

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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. How should you counter the following objection?
"The standard warranty is sufficient."

A) HP Care Packs allow you to choose from various options that best suit your needs.
B) HP Care Packs give you predictability and greater control on TCO.
C) HP Care Packs expedite repairs to reduce downtime.
D) With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time

2. HP Travel Risk Care Pack Service provides which benefit to the end-user?

A) 24 hour coverage, including holidays
B) Accidental Damage Protection
C) Availability in over 150 countries
D) An HP technician onsite next business day

3. According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?

A) 18%
B) 58%
C) 92%
D) 32%

4. How should you counter the following objection?
"I can repair my devices myself."

A) HP standard warranty offers limited support for a short time period.
B) HP Services ensure that your equipment stays up and running.
C) HP Services allow you to choose from various options that best suit your needs.
D) HP Services give you predictability and greater control of TCO.

5. Which statement is true about the duration of the risk mitigation services?

A) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
B) Duration of services is based on warranty duration and extensions.
C) Duration of services is based on event type, depending on the hardware issue.
D) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.

Solutions: