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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. A customer is nearing the expiration of their existing service engagement. When asked about a renewal,
they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review
of their hardware inventory shows that it is no longer supported. Which renewal option should you offer?

A) HP Post-Warranty Care Pack
B) Hardware Refresh
C) Upgrading with HP Contract
D) Purchasing an extended warranty

2. According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?

A) 18%
B) 58%
C) 92%
D) 32%

3. Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select
two.)

A) HP Configuration Services
B) HP Priority Services
C) HP Custom Contractual Services
D) HP Care Pack Services
E) HP Standard Contractual Services

4. A customer has set aside a budget to cover replacement and maintenance of their printing and PC
hardware. They are interested in contracting with a hardware manufacturer for services because their IT
department does not have adequate resources to cover PPS Services.
The contract would include the following provisions:
1 . Standard delivery requirements
2 . Multi-vendor repair services
3 . Multi-year contract
4 . Quarterly payment
Which offer best matches this customer's needs?

A) HP Custom Contractual Services
B) HP Care Pack Services
C) HP Standard Contractual Services
D) HP Accidental Damage Protection

5. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer has a high volume of sensitive data to protect.
B) A customer needs to be able to add or remove devices from the same service engagement.
C) A customer needs an onsite technician to support the hardware fleet.
D) A customer requires project management to deploy personal systems.
E) A customer has established security policies and procedures.
F) A customer is concerned about potential security breaches by irresponsible employees.

Solutions: