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What Group Is ITILSC-SOA Designed for?
The ITILSC-SOA test is intended for those who desire to gain the ITIL Intermediate Service Offerings and Agreements (SOA) certificate. Thus, specialists like IT managers, availability managers, supplier relationship managers, capacity managers, IT finance managers, and service portfolio managers qualify to take it. Other target groups include:
- Those wishing to delve into the SOA processes as well as to know how they may be utilized in improving IT service in addition to supporting quality in a given organization;
- Applicants reaching for ITIL Expert certificate;
- Those candidates with the ITIL Foundation certification in ITSM and have a desire of advancing to higher ITIL designations;
- Individuals wishing to progress toward the ITIL Master certification within ITSM, where the prerequisite is the ITIL Expert.
How much ITILSC-SOA Exam Cost
The price of the ITILSC-SOA exam is $399 USD.
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ITILSC-SOA Test Details
The ITILSC-SOA test will be including 8 MCQs, which are scenario-based and will be running for 1.5 hours. Those not using their mother tongue during exam-taking will have 2 hours to complete it. Getting 70% and more is the qualification needed to get the endorsement. For a better perspective of what is contained in the final exam, ensure to take the appropriate training course as it is compulsory and utilize reliable study guides, which will be covered next.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
Preparation Process
ITIL ITILSC-SOA requires thorough preparation, so the applicants need to be pretty serious about it. They may consider using the official training course designed to help the students understand five ITIL lifecycle stages. These include service strategy, service transition, service operation, service design, as well as continual service improvement. Moreover, the course proposes guidance on the best way to develop service offerings for the support of users and business needs. The specialists can find the details of this training option on the certification webpage.
EXIN ITILSC-SOA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Portfolio Management | 15% | - Pipeline, service catalogue and retired services - Business case and investment justification - Portfolio structure and categorization |
| Topic 2: Service Level Management | 20% | - Negotiation, monitoring and reporting - Review and improvement of service levels - SLAs, OLAs and underpinning contracts |
| Topic 3: Supplier Management | 10% | - Supplier categories and contracts - Contract management and renewal - Evaluation, selection and performance monitoring |
| Topic 4: Service Catalogue Management | 15% | - Business and technical views - Structure, content and maintenance - Integration with other processes |
| Topic 5: Roles, Responsibilities and Implementation | 5% | - Challenges and critical success factors - Technology and tool considerations - Key roles in SOA processes |
| Topic 6: Demand Management | 10% | - Influencing and managing demand - Link to capacity and service portfolio - Patterns of business activity |
| Topic 7: Financial Management for IT Services | 15% | - Budgeting, accounting and charging - Pricing and value demonstration - Cost models and ROI calculation |
| Topic 8: Introduction to Service Offerings and Agreements | 10% | - Purpose, objectives and scope of SOA - Relationship with ITIL service lifecycle - Key concepts and value to business |
