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PeopleCert ITIL Service Capability Service Offerings and Agreements ITILSC-SOA Exam
PeopleCert ITIL Service Capability Service Offerings and Agreements ITILSC-SOA Exam validate the Candidates working knowledge of SOA to enable portfolio, service level, service catalog, demand, supplier and financial management. It also tests the Candidates have knowledge of five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation, and continual service improvement) can offer value to organizations and projects. Candidate must have a strong understanding of how service offerings can be developed to support the needs of both the business and the user.
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Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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- Demand management
- Service level management
- Service catalogue management
- Technology and implementation considerations
- Business relationship management
- Financial Management for IT services
- Supplier management
- SOA roles and responsibilities
- Service portfolio management
- Introduction to service offerings and agreements (SOA)
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