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Salesforce Certified Omnistudio Consultant Sample Questions:

1. You want to update 500 Leads through a Data Loader. In the CSV file, you have three columns (ID, Email, and Phone). Also, there are some blank values in the rows (some records do not have email, and some do not have a phone). You do not want null values in the records when updating the values. Which of the following options should you use to do this?

A) Modify the CSV file and remove the records which have null values, and update them manually.
B) Null values cannot be ignored. If they are present in CSV, they get updated as null.
C) Open Data Loader --> Setting --> Uncheck the "Insert Null Values" checkbox.
D) Open Data Loader --> Setting --> Check the "Ignore Null Values" checkbox.
E) Null values do not get updated through Data Loader.

2. A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered.
Which two FlexCard features should the consultant recommend to address this issue?
Choose 2 answers

A) Use a flyout action to display additional information
B) Put specific fields in a collapsible block
C) Use a table or chart to display data
D) Use a condition to hide data unless specific criteria are met

3. A company is designing a new console for contact center agents. The cards in the console need to display the following:
* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with alink to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

A) Using card session variables and a single FlexCard with multiple flyouts
B) Using card filter and multiple FlexCards
C) Using card filter and a single FlexCard with multiple flyouts
D) Using card session variables and multiple FlexCards

4. A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a recommend to improve performance and address users concerns Which feature should the consultant recommend to improve performance and address users concerns?

A) Chaining
B) Conditions
C) Try Catch
D) Batch jobs

5. When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverageon their current plan.
Which OmniStudio tool could a consultant recommend to get the discounted rate?

A) Calculation Matrices
B) DataRaptor Turbo
C) DataRaptor Transform
D) OmniStudio Action

Solutions: