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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Experience Cloud Fundamentals | - Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud |
| Topic 2: Security and Access | - User authentication and login methods - Sharing models and data visibility - Profiles, permission sets, and roles in Experience Cloud |
| Topic 3: Experience Site Configuration | - Templates and branding - Site creation and setup - Navigation and structure configuration |
| Topic 4: Collaboration and Engagement | - Case management in Experience Cloud - Chatter and community engagement features |
| Topic 5: Experience Personalization | - Audience targeting and segmentation - Salesforce CMS integration - Content personalization strategies |
| Topic 6: Analytics and Optimization | - Experience Cloud reporting and dashboards - Adoption and performance metrics |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, belong manuals, and FAQs. Users will be able to ask questions and answer other users' questions on the site.
Which two Experience Cloud features should UC focus on as it starts building out the site?
Choose 2 answers
- A. Document Library Model (DLM)
- B. Content Delivery Network
- C. Guest user and public access settings
- D. Public Site Connect
Correct Answer: B,C 🗳️
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
Which three considerations should be made when using Criteria-Based Audiences? Choose 3 answers
- A. Record Type criteria cannot be assigned to a component.
- B. Up to 2,000 audiences can be created.
- C. Domain criteria are not available in sandbox or Developer Edition orgs.
- D. Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.
- E. Components in the template header and footer sections cannotbe assigned to an audience.
Correct Answer: A,C,E 🗳️
Cloud Kicks wants to allow site users to tag site content with custom tags or member-created topics.
Which two permissions must be enabled for site users in Setup to accomplish this?
Choose 2 answers
- A. Create Topics
- B. Tags Allowed
- C. Member Can Access Topics
- D. Assign Topics
Correct Answer: A,C 🗳️
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Universal Containers is implementing a customer community.
What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?
- A. Sharing Map and custom permission set
- B. Case co-ownership using Super User access
- C. OWD and Apex Sharing
- D. Sharing Set
Correct Answer: D 🗳️
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Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broaddigital transformation initiative.
In what three ways can Salesforce Partnership Management (PRM) help DF?
Choose 3 answers
- A. Helping partners manage their payments and file taxes
- B. Automating partner onboarding process
- C. Preventing channel conflict
- D. Providing reports and dashboards access to partners
Correct Answer: B,C,D 🗳️
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