Nokia SDM_2002001040 test insides dumps : SDM Certification - CARE

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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. Is there a need for Risk Analysis in Care?

A) Only when establishing Care for the newly negotiated contract.
B) Only when needed as there is no official process.
C) Always, at every stage of Care planning and execution.
D) No, Risk Analysis is a mandatory process in NI Project Management only.

2. NSN's internal drive testing team has found that the quality of the customer Network has decreased over time. What should the responsible Care Program Manager do?

A) Nothing. The customer's own planning department take care of network quality.
B) CaPM informs the Account Manager about the quality issue in the customer network and expects the CT to act on the information if they want to increase sales.
C) NSN has a good solid business with the customer with a very limited number of reported problems and a very profitable contract. CaPM simply tells the customer that NSN will provide planning support free of charge.
D) CaPM sees an opportunity to increase the Care revenues by providing additional proactive services. Therefore s/he engages the team to make a business proposal for the additional services.

3. What are the Care SW services in the portfolio segment Active Network Assurance (ANWA)?

A) SW change planning & support, SW change mass provisioning, SW change testing, Network cloning services.
B) Software Maintenance (SWM), Emergency services, Life Extender (LE) and Active Software Support (ASWS).
C) 3'rd party management and support, 3'rd party support from various vendors.
D) Preventive services, launch support, On site troubleshooting, tailored technical support.

4. Who is the person responsible for following up on case handling?

A) Care Program Manager.
B) Care Program Coordinator.
C) Care Technical Manager.
D) Customer Performance Manager (CpFM).

5. What needs to be done if a 3rd Party Service Contract is due to expire?

A) The Care Program Manager should inform the Service Engagement Manager.
B) Care Program Manger should inform Product Line.
C) Care Program Manager should inform the Customer to renew the contract directly with the supplier.
D) Care Program Manager should contact the 3rd Party Service Manager and supplier representatives to renew the contract.

Solutions: