Nokia SDM Certification - CARE - SDM_2002001040

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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. A customer has a free 3-year warranty contract. What contract type is used in CDB/SAP?

A) 1st Warranty Standard and Warranty Extended for the next 2 years.
B) Care Agreement.
C) Warranty Extended contract.
D) Warranty Standard contract.

2. In order to report cost of poor quality, it is needed to:

A) forecast cost of poor quality in NELLE.
B) record the working time on the cost of poor quality SvO on projects in WTR.
C) make internal cost transfer invoices to product lines.
D) have a cost of poor quality budget approved in advance.

3. Who needs to agree on the Care Plan?

A) Care Program Manager and Customer.
B) Head of Care in region and Care Program Manager.
C) Customer and CT Head.
D) Care Program Manager and CT Head.

4. The Care Agreement with a customer is due to expire in four months. So far there has been no discussion on contract re-negotiation with the customer. What should the Care Program Manager do?

A) Notify the Service Account Manager about the situation.
B) Initiate Care Contract re-negotiations with the customer.
C) Arrange internal Care Contract renegotiation kick off meeting.
D) Wait until the Customer contacts NSN to initiate contract re-negotiations.

5. In which of the following situations can a company show profit at the same time as cash is decreasing?

A) Depreciation is much higher than amortization rates.
B) When Work-in-Progress is increasing rapidly.
C) The company invoices and records sales, but the customers do not pay.
D) When Work-in-Progress is invoiced and released as cost.

Solutions: