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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Workspace Administration	9%	- Workspace visibility and configuration - Workspace creation and approval process - Multi-workspace architecture design
Fundamentals	9%	- Workspace and organization settings and dashboards - Slack paid plan features - User roles and responsibilities
Enabling Slack Success	15%	- Optimization and training - Adoption strategy and best practices - Analytics and usage measurement
Channel and User Group Administration	28%	- Archiving and deletion policies - User group creation and administration - Channel types and management
App Administration	10%	- Integration management - Workflow Builder usage - App installation and configuration
User Lifecycle Management	14%	- User provisioning methods - Authentication and access control - Guest account management
Security	15%	- Data protection and retention policies - Security governance and compliance - Audit and monitoring

Salesforce Certified Slack Administrator Sample Questions:

Question #1

Anastasia is an Org Owner on the Enterprise plan. In the Sales Workspace, Anastasia has noticed a large drop in the percentage of views in public channels.
What should Anastasia do next?

A. Instruct Sales managers to use more @channel's and @here's in their announcements.
B. Provide additional learning and host a Slack day.
C. Ask the Sales team to react with :eyes: when they have read a message.
D. Identify the most active members and ask them to post more in public channels.

Reveal Solution Discussion 0

Correct Answer: B 🗳️

Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).

Question #2

You're an Org Owner hoping to help your admins implement an automated approval process for app and integration requests.
What is the best approach to take?

A. * Create an ordered list of conditional rules for app and integration approvals.
* Enable custom approval status notifications to requesters.
* Create rules at both the Enterprise Grid and workspace level.
B. * Create rules to approve apps and integrations based on their licensing cost.
* Enable custom approval status notifications to requesters.
* Create rules at the workspace level.
C. * Create a list of trusted members for app and integration approvals.
* Enable custom approval status notifications to approvers.
* Create rules at both the Enterprise Grid and workspace level.

Reveal Solution Discussion 0

Correct Answer: A 🗳️

Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).

Question #3

You're an Org Owner on your organization's Slack Enterprise Grid instance. An employee recently quit, and there's concern that the employee exported sensitive information prior to leaving. The security team wants to know what this former employee may have accessed.
What should you do? (Select the best answer.)

A. Revoke the encryption key with the Enterprise Key Management (EKM) feature so that the data from the former employee's account is protected.
B. Export the former employee's access logs from the admin dashboard.
C. Use the member analytics dashboard to confirm the former employee's account activity.
D. Access your security information and event management (SIEM) tool to view actions logged by the former employee.

Reveal Solution Discussion 0

Correct Answer: D 🗳️

Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).

Question #4

You're a Workspace Admin for AcmeTesting Inc., which has standard prefixes: help-, proj-, and announcements-.
What is an appropriate channel name within the AcmeTesting Sales workspace?
(Select the best answer)

A. #acme-sales proj finance
B. #sales-help-services
C. #announcements-team
D. #help-finance

Reveal Solution Discussion 0

Correct Answer: D 🗳️

Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).

Question #5

What are two benefits of creating user groups for your workspace?
(Select the TWO best answers.)

A. Sets permissions on who can view your workspace analytics.
B. Notifies a group of members who often need to be notified at once. For example: @managers
C. Sets channel management permissions at the workspace level.
D. Assigns default Slack app integrations to users when they start working at the company.
E. Assigns default channels to users when they start working at the company.