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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Enabling Slack Success | 15% | - Use analytics and reporting to measure engagement - Create help channels for user support - Drive organizational collaboration and productivity - Promote best practices and user adoption |
| Workspace Administration | 9% | - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations - Configure workspace-level and org-level policies |
| User Lifecycle Management | 14% | - Configure user provisioning and deprovisioning - Manage user roles and admin roles - Configure single sign-on (SSO) and identity management - Handle user onboarding and offboarding |
| Channel & User Group Administration | 28% | - Manage default channels and required channels - Manage user groups and channel permissions - Configure channel management policies - Convert public channels to private channels - Implement channel naming conventions and best practices |
| Security | 15% | - Enable multi-factor authentication (MFA) - Manage DLP (Data Loss Prevention) and retention policies - Configure domain and IP restrictions - Configure security policies and compliance settings - Monitor and audit workspace activity |
| App Administration | 10% | - Understand Slack Connect for inter-organization collaboration - Configure app permissions and settings - Manage app approvals and app directory - Manage integrations and workflows |
| Fundamentals | 9% | - Differentiate between Slack plans and features - Understand Slack roles and responsibilities - Navigate the Slack Admin console |
Salesforce Certified Slack Administrator Sample Questions:
You're a Workspace Admin on the Slack Business+ plan. Your company, Hurricane Inc., recently acquired another company, Tidepool Ltd., that uses the Slack Pro plan. You need to consolidate Tidepool's Slack workspace into Hurricane's workspace.
What is the best option for moving Tidepool's channels?
(Select the best answer.)
- A. Create new channels in Hurricane's workspace to mirror the channels in Tidepool's workspace.
- B. Export all public channels from Tidepool's Pro workspace, then import them into Hurricane's Business workspace.
- C. Copy all of Tidepool's channels into Hurricane's workspace using Copy Channels on the Channel Management page.
- D. Use the Move Channels page in the admin dashboard to move channels to Hurricane's workspace.
Correct Answer: B 🗳️
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A 5,000-employee company with multiple international offices is planning to launch Slack to its entire organization. Their goal is to increase collaboration and build a stronger company culture. The CIO is hesitant to allow members to upload custom emoji to Slack, but she doesn't want to burden her Workspace Admin team with requests for custom emoji uploads.
Which solution addresses the CIO's concerns?
- A. Allow all members access to upload custom emoji, but communicate and document the appropriate emoji use and uploads.
- B. Do not allow any custom emoji creation to minimize the risk of members uploading inappropriate imagery.
- C. Restrict custom emoji uploads to Workspace Owners and Admins, and do not allow anyone to request custom emoji uploads.
- D. Prior to launch, pre-load a set of custom emoji voted on by a council of leaders, and do not allow anyone to request custom emoji uploads.
Correct Answer: A 🗳️
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You're a Workspace Owner on the Slack Business+ plan.
Your company receives a report indicating the leak of trade secrets and needs to urgently investigate by reviewing Slack content in public channels.
What is the best way to quickly handle this request?
(Select the best answer.)
- A. Use the Discovery APIs to export the required public channel data.
- B. Contact Slack, and apply to export data from all channels and conversations, including private channels and direct messages (DMs).
- C. Use the Import/Export Data tool under workspace settings to export the required public channel data.
- D. Contact Slack, and request access to export the required public channel data.
Correct Answer: C 🗳️
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You're an Org Owner on a Slack Enterprise Grid plan. Due to a legal issue, you need to export all messages and files from a Slack Connect channel.
What is the best way to do this?
(Select the best answer.)
- A. Use the Discovery API to export all messages and files from the channel.
- B. Use the Audit Logs API to monitor and report on all messages and files from the channel.
- C. Use the Discovery API to export messages and files from the channel that were sent by your company.Then ask the partners in the Slack Connect channel to do the same.
- D. Use Slack's Import/Export Data tool to export all messages from the channel, and then manually download the files.
Correct Answer: C 🗳️
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You're an Org Admin setting up a new workspace for executives collaborating on a confidential acquisition.
How should you set up the workspace access setting?
- A. Invite Only
- B. Open
- C. By Request
- D. Hidden
Correct Answer: A 🗳️
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