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Microsoft AB-210 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Extend and enhance sales solutions with AI | 10-15% | - Monitor and optimize AI performance - Implement collaboration features - Configure reporting and visualization - Deploy and manage AI agents |
| Topic 2: Optimize AI-driven sales workflows and insights | 20-25% | - Implement predictive scoring and relationship intelligence - Configure Copilot for Sales - Set up conversational intelligence - Configure Sales accelerator and work distribution |
| Topic 3: Qualify and prioritize leads by using AI | 15-20% | - Fine-tune predictive lead scoring models - Configure lead qualification processes - Automate lead routing and prioritization - Implement Sales Qualification Agent |
| Topic 4: Configure Dynamics 365 Sales core features for AI | 15-20% | - Design and configure sales data model - Set up core sales entities and relationships - Integrate Microsoft Power Platform components - Configure security and access for AI features |
| Topic 5: Develop deals by using intelligent opportunity research | 25-30% | - Deploy and configure Sales Close Agent - Use AI for opportunity research and insights - Optimize opportunity management workflows - Configure forecasting and goal management |
Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:
Question 1
Hotspot Question
You are implementing Dynamics 365 Sales for a company.
The company sells products globally and requires pricing to be managed for different currencies.
The company has the following requirements:
- Must define the quantities in which a product can be sold.
- Must group product pricing based on different currencies.
- Must identify the sale price of a product.
You need to configure the product catalog.
How should each pricing requirement be configured? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question 2
Hotspot Question
A sales manager wants to set up goals for all salespeople. The goal measurement is based on the total outgoing calls finished each year. The goals for the fiscal year are based on a calendar year, January-December.
You need to create the rollup query for the goal metrics.
Which option should you select? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question 3
A sales company uses the Sales Qualification Agent to evaluate inbound leads.
A sales manager updates the qualification criteria to better align with the target customer profile.
After the update, monitoring data shows the following:
- A shift in how leads are categorized compared to earlier results.
- Continued processing of incoming leads.
- No gaps in evaluation activity.
You need to interpret the monitoring data to understand the agent's behavior.
What should you conclude?
A. Lead outcomes reflect updated evaluation criteria applied during processing.
B. Changes in outcome distribution indicate that additional tuning may be required.
C. Variation in categorization suggests that external factors are influencing lead evaluation.
D. Differences between current and prior results indicate that earlier evaluations were incomplete.
Question 4
A company is implementing the Dynamics 365 Sales mobile app.
The company requires setup of several push notifications for sellers who use the app.
You need to create the push notifications.
Which feature should you use?
A. Classic flow
B. Cloud flow
C. Plug-in
Question 5
A company notices that sales representatives often forget to contact prospects after meetings.
Managers want AI to automatically recommend follow-up activities based on customer engagement without requiring custom workflows. Which capability best satisfies this requirement?
A. Power Automate approvals
B. Business Process Flow stages
C. Duplicate Detection
D. Sales Accelerator with AI recommendations
Solutions:
| Question 1 Answer: Only visible for members | Question 2 Answer: Only visible for members | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: D |
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