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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer is looking to add a contact center solution to their IP Office TM base, but describes customer interactions which would benefit by more advanced features, such as live monitoring and quality management.
What offers could you suggest connecting to implement both simple inbound voice call routing and enterprise-grade features? (Select two.)

A) Avaya IX TM Workforce Engagement Select
B) Avaya IX TM Spaces
C) Avaya Contact Center Select
D) Avaya IX TM Meetings
E) Avaya IX TM Contact Center

2. You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer. The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?

A) Workforce Management
B) Standard Edition
C) Quality Management Edition
D) Desktop Trigger
E) Recorder Edition

3. Which of the following customer concerns would be most closely associated with the perspective of an IT Buyer? (Select two.)

A) Integrate and re-use equipment l already own
B) Improve the customer experience
C) Grow my business
D) Add secure mobility features
E) Meet the UC needs of road warrior employees

4. Which of the following features support a claim that Avaya IP Office TM makes it easier to record calls, manage and report upon such recordings? (Select two.)

A) Media Manager
B) Avaya Call Reporting
C) Cloud Operations Manager
D) Simplified Web Self-Administration
E) Web RTC High Availability

Solutions: