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Based on Official Syllabus Topics of Actual Salesforce Sales-Cloud-Consultant Exam
The Sales Cloud Consultant certification is intended for professionals who work in sales, marketing, or customer service roles, and who have experience working with Salesforce tools and technologies. Salesforce Certified Sales Cloud Consultant certification is ideal for those who want to demonstrate their expertise in configuring and customizing Salesforce Sales Cloud to meet the specific needs of their organization.
To prepare for the Salesforce Sales-Cloud-Consultant Exam, candidates should have a good understanding of the Salesforce Sales Cloud platform and its features. There are many resources available to help candidates prepare for the exam, such as official Salesforce training courses, study guides, practice exams, and online forums. It is important to note that the exam is updated regularly to reflect changes in the Salesforce platform, so it is important to stay up-to-date with the latest developments in the field to ensure success on the exam.
NEW QUESTION # 77
Choose the correct statement.
- A. Only users with the appropriate permissions can change their quota.
- B. Any salesperson can change theirquota at any time.
Answer: A
NEW QUESTION # 78
After completing a successful Sales Cloud rollout to a new business unit at Universal Containers, sales forecasting within Salesforce is inaccurate. Upon closer inspection, some opportunities appear in the incorrect forecast category.
How should a consultant troubleshoot this issue efficiently?
- A. Make the Forecast Category a required field on relevant Opportunity page layouts.
- B. Write a conditional validation rule on the Forecast Category field.
- C. Verify the Stage to Forecast Category Mappings on the Opportunity object
- D. Create a report to determine the number of opportunities in each forecast category.
Answer: C
Explanation:
This is the step that the consultant should take to troubleshoot the issue of inaccurate sales forecasting. Stage to Forecast Category Mappings are settings that determine how each opportunity stage is mapped to a forecast category, such as Pipeline, Best Case, Commit, or Closed. These mappings affect how opportunities are rolled up and calculated in forecasts. If some opportunities appear in the incorrect forecast category, it may indicate that the mappings are not configured correctly or consistently for each stage. Verified Reference: [Set Up Stage to Forecast Category Mappings]
NEW QUESTION # 79
A Campaign Call-Down report justifies the spend on programs; helps to know who to target for future campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer community interacts and how it affects sales. Who would benefit most from the idea that this report shows the relations to sales data, lead data, and analysis of campaigns?
- A. BI/Analytics
- B. VP Marketing
- C. Marketing Executive
- D. Campaign Manager
Answer: A
NEW QUESTION # 80
The admin at uBHMBon tamers has been getting complaints from sales reps about duplicate Leads ...
Salesforce. The admin has already set up a matching rule for Leads.
What should the consultant recommend to resolve the issue?
- A. Change the criteria for the standard Lead matching rule.
- B. Confirm the custom matching rule is activated.
- C. Change the criteria for the standard Contact matching rule.
- D. Confirm the standard matching rule is inactivated.
Answer: B
Explanation:
* Confirming that the custom matching rule is activated is the best way to resolve the issue of duplicate leads in Salesforce. A matching rule is a rule that defines how records are compared for duplicates based on fields and fuzzy logic. A custom matching rule is a matching rule that can be created and customized by users based on their needs and preferences. A custom matching rule must be activated before it can be used by duplicate rules or other features that prevent or allow duplicates. By confirming that the custom matching rule is activated, the admin can ensure that leads are matched according to their criteria and duplicates are detected and handled accordingly.
NEW QUESTION # 81
Universal Containers (UC) and Global Shipping (GS) are affiliates of ABC Corporation. Both affiliates use separate Instances of Salesforce and work Independently but sell to some of the same customers. They would like to collaborate on the common customers but keep the data for other customers separate.
What approach should a consultant recommend for implementing Salesforce to meet these requirements?
- A. Use separate Salesforce Instances and link shared records using Salesforce to Salesforce.
- B. Set up a single Salesforce Instance and maintain exclusive customer data using divisions.
- C. Use separate Salesforce instances and link shared records using a customer portal.
- D. Set up a single instance for ABC Corporation and set up partner portals for UC and GS.
Answer: A
NEW QUESTION # 82
What is the amount of bandwidth allocated to content deliveries within a 24hr period?
Answer:
Explanation:
1 GB. If a recipient tries to view a delivery when a rate limit has been exceeded a notification message displays asking the user to try again later.
NEW QUESTION # 83
UC wants to prevent sales user to modify certain opportunity fields when the sales stage has reached Negotiation/Review. However sales directors must able to edit these fields in case last minute updates are required. Which solution should a consultant recommended?
- A. Modify the profile for sales directors to enable the "Modify AH" object permission for the opportunities.
- B. Create a validation rule to enforce field access based on the sales stage and profile.
- C. Change the field label security for the sales rep to restrict field's access based on the sales stage.
- D. Create a Workflow rule to enable field access for the sales directors based on sales stage.
Answer: B
NEW QUESTION # 84
CORRECT TEXT
If you work with the same account team regularly, can you set updefaults to manage reusable settings?
Answer:
Explanation:
Yes
. You can set up a default account team. Your default account team will include the users that you normally work with on your accounts. You then have the option to automatically add your default account team to all of your accounts.
NEW QUESTION # 85
At Cloud Kicks (CK), each sales rep is assigned a sales ops specialist and a sales engineer. CK wants to ensure that the assigned sales ops specialist and sales engineer have access to the correct Accounts. The organization wide defaults (OWO) for Contact are set to 'Controlled by Parent', Which solution should the consultant recommend to meet this requirement?
- A. Set up Account Teams with defaults for each sales rep.
- B. Use Apex Managed Sharing to automatically share any new Contacts.
- C. Change the Contact OWD to Private and create sharing rules to grant visibility.
- D. Add the Sharing button to the page layout so sales reps can share Contacts as needed.
Answer: A
Explanation:
* Setting up Account Teams with defaults for each sales rep is the best solution to meet the requirement of ensuring that the assigned sales ops specialist and sales engineer have access to the correct Accounts. An Account Team is a group of users who work together on an Account, such as sales reps, sales engineers, managers, etc. Each Account Team member has a role and a level of access to the Account and its related records, such as Contacts, Opportunities, Cases, etc. By setting up Account Teams with defaults
* for each sales rep, the admin can automatically add the sales ops specialist and the sales engineer to the Account Team whenever a sales rep creates or owns an Account. This way, the sales ops specialist and the sales engineer can view and edit the Account and its related Contacts.
NEW QUESTION # 86
The sales director at Universal Containers is concerned the percentage of all Opportunities marked Closed Won is lower than expected. The director wonders if sales reps are converting leads before enough information is known about the prospects.
Which two criteria should a consultant recommend to determine if a lead is qualified ?
Choose 2 answers
- A. The lead needs Universal Container's products and services.
- B. The lead works for a well-known company.
- C. The sales rep believes there is a strong likelihood of a sale to this lead.
- D. The lead has submitted a written agreement to purchase.
Answer: B,C
NEW QUESTION # 87
Universal Containers has automated the process of creating new account records in Salesforce. All account records created through this process are owned by a generic user. There are now two million account records that have been created in this manner. Universal Containers is now seeing performance issues when it makes any changes to account sharing rules.
What can Universal Containers do to address the issue without changing its integration?
- A. Set the organization-wide defaults for accounts to public read/write.
- B. Contact Salesforce support to add an index to the account object.
- C. Ensure that the generic user has NOT been assigned to a role.
- D. Ensure that the generic user has the Modify All Data permission.
Answer: C
NEW QUESTION # 88
A consultant has been tasked with analyzing the way sates reps use Salesforce to work a deal from inception to close, and then presenting this information to management.
What should the consultant utilize to present the information?
- A. Entity Relationship Diagram
- B. System Landscape Diagram
- C. Business Process Map
- D. Sales Architecture Map
Answer: C
Explanation:
The best way for the consultant to present the information about how sales reps use Salesforce to work a deal is to utilize a Business Process Map. This map will provide an overview of the process, and can be used to explain how each step of the process works. Additionally, a Business Process Map can also be used to identify areas of optimization and improvement, as well as to document any changes that need to be made. A Sales Architecture Map, System Landscape Diagram, and Entity Relationship Diagram are not suitable for this purpose.
NEW QUESTION # 89
A customer needs Chatter, a custom mobile layout, and custom branding for its mobile users. which solution
should a consultant recommend?
- A. Salesforce1
- B. Mobile Classic
- C. Custom mobile solution
- D. Chatter for Mobile
Answer: A
NEW QUESTION # 90
Universal Containers has a private sharing model for accounts and opportunities. Each sales representative is
assigned to work with a dedicated sales engineer. The sales engineer will need access to their assigned sales
representative accounts and opportunities. What should a consultant recommend to meet this requirement?
- A. Have the sales representatives manually share the accounts and opportunities with their assigned sales
'-' engineers - B. Create criteria-based sharing rules to share the accounts and opportunities with sales engineers
- C. Enable account and opportunity teams selling and have each sales representative configure their default
'-' teams - D. Create a trigger to add the sales engineers to their sales representative account and opportunity teams
Answer: C
NEW QUESTION # 91
What should a Consultant recommend to meet these requirements?
- A. Create a joined report.
- B. Create a dynamic dashboard.
- C. Create a summary report with cross filters.
- D. Create a reporting snapshot
Answer: A
NEW QUESTION # 92
The Cloud Kicks (CK) IT team wants to enable Person Accounts in its Salesforce org.
Which three prerequisites must be met before the consultant can enable Person Accounts?
Choose 3 answers
- A. The organization-wide default sharing is set so either Contact is Controlled by Parent or both Account and Contact are Private.
- B. The organization-wide default for both Accounts and Contacts should be set to Public Read/Write.
- C. The CK customer portal must be disabled to allow Person Account self-registration in the future.
- D. At least one Record Type should be created for Accounts.
- E. User Profiles with Read access to Accounts must also have Read access to Contacts.
Answer: A,E
NEW QUESTION # 93
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