[Mar 27, 2022] Get to the Top with C-C4H510-04 Practice Exam Questions
Use Real C-C4H510-04 Dumps Free Sample Questions and Practice Test Engine
C-C4H510-04 Exam Certification Details:
| Languages: | English |
| Level: | Associate |
| Sample Questions: | SAP C-C4H510-04 Exam Sample Question |
SAP C-C4H510-04 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Reporting < 8% | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. |
| Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
| Service Objects > 12% | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. |
| User Management 8% - 12% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. |
| Data Management 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. |
| Maintenance Plan < 8% | Explain Maintenance Plan & its usage in Service Tickets |
| Contracts and Case Management < 8% | Explain Contracts & Case Management in Service Tickets. |
| Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
| Service Business Process 8% - 12% | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. |
| Personalization and Extensibility < 8% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
NEW QUESTION 54
Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are
2 correct answers to this question.
- A. Working calendar
- B. Operating hours
- C. Maintenance plan
- D. Service contract
Answer: A,B
NEW QUESTION 55
Which objects can be used within ticket creation to automatically determine the registered product?
- A. Warranty
- B. Product
- C. Installed Base
- D. Installation Point
Answer: D
NEW QUESTION 56
Which service objects can you assign to an installed base? Note: There are 2 correct Answers to this question.
- A. Ticket
- B. Maintenance plan
- C. Visit
- D. Contract
Answer: B,D
NEW QUESTION 57
Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are
3 correct answers to this question.
- A. Custom reports
- B. Standard reports
- C. Web service message monitoring
- D. Inner join data sources
- E. Interactive dashboards
Answer: A,B,E
NEW QUESTION 58
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct Answers to this question.
- A. The migration execution requires an approval from SAP Cloud Support.
- B. You will need to create an initial file based on predefined fields.
- C. You will need to cleanse the legacy data.
- D. Data can be loaded or changed only once.
Answer: B,C
NEW QUESTION 59
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
- A. Activities
- B. External pricing
- C. Contracts
- D. Tickets
Answer: A
NEW QUESTION 60
Which of the following elements needs to be activated in the scoping? Note: There are 2 correct Answers to this question.
- A. Registered Products and Installed Bases
- B. Service Notification
- C. Sales Contact
- D. Service Contract Management
Answer: A,D
NEW QUESTION 61
Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.
- A. Maintenance plan
- B. Customer
- C. Service request
- D. Contracts
Answer: B,D
NEW QUESTION 62
When should you use the templates provided in the Data Workbench?
- A. When data volume is low
- B. When the Mass Change Account Data tool is used
- C. When customer data needs to be loaded quickly
- D. When there is unstructured legacy data
Answer: A
NEW QUESTION 63
You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.
- A. A workflow rule has to be scheduled to trigger the determination.
- B. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
- C. The question related to SLAs must be activated in project scoping.
- D. The determination rules have been configured, but not activated.
Answer: B,D
NEW QUESTION 64
Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct Answers to this question.
- A. Text
- B. Warranty
- C. Registered product
- D. Maintenance plan
- E. Product
Answer: A,C,E
NEW QUESTION 65
What is required to set up the organizational structure correctly?
- A. The root node/uppermost node must be defined as a sales organization.
- B. The root node/uppermost node must be defined as a company.
- C. The root node/uppermost node must be defined as a service organization.
- D. The root node/uppermost node must be defined as an enterprise.
Answer: B
NEW QUESTION 66
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Custom reports
- B. Standard reports
- C. Web service message monitoring
- D. Inner join data sources
- E. Interactive dashboards
Answer: A,B,E
NEW QUESTION 67
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct Answers to this question.
- A. The activity list is automatically generated by the system based on your scoping decisions.
- B. Scoping is automatically generated by the system based on your fine-tuning decisions.
- C. Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.
- D. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
Answer: A,D
NEW QUESTION 68
Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.
- A. Upsert
- B. Delete
- C. Insert
- D. Update
Answer: A,C
NEW QUESTION 69
What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct Answers to this question.
- A. Configure the relevant question in scoping.
- B. Integrate with MindTouch.
- C. Create knowledge base articles in SAP Service Cloud.
- D. Choose the correct SAP Jam group in the knowledge base configuration settings.
Answer: A,D
NEW QUESTION 70
You plan a product recall with the help of automatically generated tickets. Which tool do you use?
- A. Realignment runs
- B. Activity planner
- C. Maintenance plan
- D. Ticket routing rules
Answer: C
NEW QUESTION 71
Which business function in the account master will block the release of quotes to SAP S/4HANA?
- A. Credit limit check
- B. Delivery block
- C. Sales support block
- D. Prospect
Answer: B
NEW QUESTION 72
What is one consequence of scoping the installed base option?
- A. The Registered Product scoping option will be selected automatically.
- B. The number of available standard reports is reduced.
- C. The Measurements feature is activated.
- D. Warranty management is available in service tickets.
Answer: A
NEW QUESTION 73
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Restricted
- B. No Access
- C. Unrestricted
- D. Full Access
- E. Define Specific Restriction
Answer: A,B,C
NEW QUESTION 74
What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.
- A. Service agents
- B. Territories
- C. Employees
- D. Incidents
Answer: B,D
NEW QUESTION 75
Which objects are required to create a service ticket? Note: There are 2 correct Answers to this question.
- A. Maintenance plan
- B. Customer
- C. Transaction
- D. Contracts
Answer: B,C
NEW QUESTION 76
......
SAP C-C4H510-04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
Pass SAP C-C4H510-04 exam - questions - convert Tets Engine to PDF: https://braindumps2go.actualpdf.com/C-C4H510-04-real-questions.html
