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NEW QUESTION # 10
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
- A. Absolute, counter-based
- B. Alternating, time and counter-based
- C. One time - no condition, time and counter-based
- D. One time, time and counter-based
Answer: B
NEW QUESTION # 11
You are setting up an organizational structure for a new implementation. Which actions can you take while performing this task?
Note: There are 2 correct answers to this question.
- A. Use the Reporting Line function for selection.
- B. Make sure that each organizational unit can have only one function at a time.
- C. Assign an employee to several organizational units.
- D. Make sure an organizational node can only be set up with a replication process from the back end.
Answer: A,C
NEW QUESTION # 12
Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.
- A. The activity list is automatically generated by the system based on your scoping decisions.
- B. Scoping is a prerequisite to enable users to export reports to Microsoft Excel.
- C. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
- D. Fine-tuning is the process of generating the activity list by
Answer :ing que-stions about which business processes will be implemented.
Answer: A,C
NEW QUESTION # 13
You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2 correct answers to this question.
- A. Approval process for social media import run
- B. Work distribution
- C. Social media channel configuration
- D. Scoping in the Configuration Workbench
Answer: B,C
NEW QUESTION # 14
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?
- A. Create a workflow rule.
- B. Maintain a reference date in the contract.
- C. Select the relevant scoping ques-tion.
- D. Maintain the fine-tuning activity for contracts.
Answer: A
NEW QUESTION # 15
Which object can you assign to a ticket template when you are using maintenance plans?
- A. Service category
- B. Registered product
- C. Reference date
- D. Maintenance plan condition
Answer: A
NEW QUESTION # 16
Which objects can be assigned in the covered objects facet of a contract? Note: There are 2 correct answers to this question.
- A. Account
- B. Installed base
- C. Products
- D. Categories
Answer: B,C
NEW QUESTION # 17
Which option can an administrator use to limit the end user's control of the user interface?
- A. Code List Restriction
- B. Disable Personalization
- C. Workflow Action: Manual Field update
- D. Maintain Page Layout
Answer: B
NEW QUESTION # 18
Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.
- A. Map the data fields to the data fields offered in the template.
- B. Download the template.
- C. Delete the header with the field names in the template.
- D. Schedule an MDRO job.
Answer: A,B
NEW QUESTION # 19
Which of the following is possible when creating tickets in the Agent Desktop?
- A. You can create knowledge articles.
- B. You can select multiple registered products in a single ticket.
- C. You can manually assign a maintenance plan.
- D. You can manually select the SLA.
Answer: B
NEW QUESTION # 20
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.
- A. OData
- B. SOAP
- C. RFC
- D. IDoc
Answer: A,B
NEW QUESTION # 21
Which tools can you use to dispatch a service technician to an open ticket? Note: There are 3 correct answers to this question.
- A. Ticket routing
- B. Time recording
- C. Activity planner
- D. Manual routing
- E. SAP Field Service Management
Answer: C,D,E
NEW QUESTION # 22
Which data is replicated from SAP Service Cloud to SAP Field Service Management?
- A. Ticket hierarchy
- B. Installed base
- C. Registered product
- D. Account hierarchy
Answer: B
NEW QUESTION # 23
Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?
- A. Prospect blocking
- B. Sales support blocking
- C. Credit limit check
- D. Delivery blocking
Answer: A
NEW QUESTION # 24
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. ABAP mashups
- B. Internal mashups
- C. URL mashups
- D. HTML mashups
Answer: C,D
NEW QUESTION # 25
Where can you keep track of new and modified knowledge base articles?
- A. Broadcast
- B. Feed
- C. Solution finder
- D. Knowledge base fine-tuning activity
Answer: B
NEW QUESTION # 26
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.
- A. Data sources
- B. Interactive dashboards
- C. Custom reports
- D. Standard reports
- E. Web service message monitoring
Answer: B,C,D
NEW QUESTION # 27
Which options can you use to limit the population of a single field in the SAP Service Cloud UI? Note: There are 2 correct answers to this question.
- A. Delegation
- B. Validation rule
- C. Code list restriction
- D. Page layout
Answer: B,C
NEW QUESTION # 28
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?
- A. Countries, scoping, activating dashboard designer
- B. Countries, scoping, live activity configuration
- C. Countries, business processes, business users
- D. Countries, business processes, integrations
Answer: D
NEW QUESTION # 29
Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Account
- B. Organization
- C. Territory
- D. Service category
- E. Employee
Answer: B,C,E
NEW QUESTION # 30
Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.
- A. Text
- B. Warranty
- C. Maintenance plan
- D. Registered product
- E. Product
Answer: C,D,E
NEW QUESTION # 31
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