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Avaya Oceana® Solution Support Sample Questions:

1. From where can you change the log-level for Avaya Oceana snap-in components?

A) Omni channel Data store
B) Breeze Node CLI
C) System Manager
D) Avaya Control Manager

2. For deploying the Avaya Oceana solution, what are the two recommendations for software and secure communications? (Choose two.)

A) Install signed certificates for an Avaya Oceana deployment.
B) Load signed certificates for an Avaya Oceana deployment.
C) Check compatibility with Avaya Aura 5.x stack as Avaya Oceana solution is only compatible with Avaya Aura 5.2.1.
D) Check compatibility with Avaya Aura 6.x stack as Avaya Oceana solution Is compatible with Avaya Aura 6.x.
E) Verify the minimum software release and compatibility metrics for Avaya Oceana with the Avaya Aura stack.

3. Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

A) UCM
B) Work Assignment
C) CSC
D) Context Store

4. The CSC SSL connection is successful but CSC disconnects after locoing the following line in the CSC PU logs:
18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider - onSetPrivilegesNegResponse() UNKNOWN_APPLICATION What is causing this problem?

A) The AES Switch Link Is down to Communication Manager.
B) Avaya Oceana is not equipped with an Oceana Base license.
C) The AES CTI CSC user and password are Incorrect.
D) The AES is not equipped with a correct AES license.

5. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkRequestID=CustomerID=UClD=ContactID
B) WorkRequestID=RouteRequestID=ContactID
C) WorkReque$tID=ContextStoreID and ContactlD=UClD
D) WorkRequestID=ContextStoreID-UCID=ContactID

Solutions: