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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)

A) one-X Portal
B) VoiceMail Pro Clint
C) Avaya telephones
D) one-X Portal for IP Office
E) IP Office Manager

2. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR Agent is checked on the user's telephony tab.
B) The CCR Agent is in After Call Work (ACW).
C) The CCR Agent is not a CCR administrator.
D) The CCR Agent is not logged into the telephone.
E) All of the CCR licenses are being used.

3. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A) Resource View
B) Selective View
C) Continuous log
D) Snapshot
E) Development Tracing

4. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) User must be defined as an agent in one-X Portal.
B) User must be a member of a hunt group.
C) CCR Agent Must be checked on the user's Supervisor tab.
D) force Account Code must be checked on the user's Supervisor tab.

5. A customer wants to implement a converged solution with the IP Office and VoiceMail Prol. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files , and receive voice mail notifications when a massage is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?

A) Message Manager
B) Outcalling
C) Voicemail Pro with UMS
D) Unified Messaging
E) Voicemail Pro with IMS

Solutions: