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| Section | Weight | Objectives |
|---|---|---|
| System Overview & Architecture | 20% | - Integration with Communication Server 1000 - System requirements and capacity planning - CallPilot RIs.5.0 components and hardware platforms |
| Basic Configuration | 25% | - Integration with PBX and telephony interfaces - System parameters and database setup - Network and IP configuration - Voice messaging and mailbox configuration |
| Installation Procedures | 25% | - License file activation - Software installation and configuration - Post-installation verification - Pre-installation preparation and checks |
| Troubleshooting | 10% | - Common installation and configuration issues - Service recovery procedures - Log analysis and error resolution |
| Administration & Maintenance | 20% | - Backup and restore procedures - Monitoring and system health checks - Software updates and patches - User account and mailbox management |
