Cisco Deploying Cisco Unified Contact Center Express - 500-052

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Certification Path

Internetwork Fundamentals ICND1 and ICND2 or CNNABC or basic IP telephony CICD can act as a prerequisite for this exam.

Reference: http://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/uccxd.html#~overview

Training and Preparation Resources

There are several resources that can help you prepare for the Cisco 500-052 exam, and some of them are:

• is a great document to read to get a thorough explanation of the Unified CCX installation and upgrading processes. Every candidate finds it useful for the 500-052 exam preparation as it provides extra detailing of both on two-node high availability deployment and a single node deployment in a cluster environment.
• Cisco documentations
• Cisco Unified Contact Center Express Scripting and Development Series (Vol 1) by Cisco
• You can prepare for the 500-052 by practicing the
• . It will not only help you get a better grasp on the Cisco Unified Contact Center Express but also additional insight on Cisco and tools such as Rtmt, Cet, WinGrep, and Ldap Browser. As a preparation resource, this book covers all exam objectives such as a UCCX installing, troubleshooting, and monitoring system operations. Moreover, from this book you will gain a deep understanding of areas like trace analyzing, desktop suite and finesse, scripting, and inbound and outbound call distribution. So, for everyone, it's available on the Amazon website for $49.95 in the Kindle format.If you would like to focus on an in-depth description of UCCX a highly recommended review is the
• . It is a detailed guide about the Unified CCX that will help you to acquire an immense understanding of how to use the UCCX Application Editor and master advanced scripting techniques. It will be helpful not only on the final test but also assist you to extend boundaries on your experience in this field. So, you can get a grasp on handling advanced errors and script interruptions thanks to examples provided in every step for easy learning.
• Deploying Cisco Unified Contact Center Express (UCCXD) 6.0
• Reference books
• A great reading material to prepare you for the 500-052 exam is the book
• Cisco Unified Contact Center Express Install and Upgrade Guide for v11 by Cisco
• Sample questions
• Deploying Cisco Unified Contact Centre Express (second edition) by Michael HouTong Luo
• course. This program is designed to help potential exam candidates understand the ins and outs of Cisco's Unified Contact Center Express and its installation, configuration, and maintenance procedures what helps you to take the 500-052 exam on the first attempt. That’s because you will be able to gain an understanding of the product from different components and deployment options to performing capacity planning.
• Official training course
• The newly released
• Lastly, to learn more about the exam question types, the Cisco learning network provides video tutorials with walkthrough demonstrations on the possible types of questions.

Exam Topics

Before taking the exam, the very first thing each candidate should do is review the exam outline. Below find the general overlay of the 500-052 test topics and marks allocated for each section.

• Developing a Unified Contact Center Express System Deployment

  32% of the test is based on this section and it includes:

  • Performing customer capacity planning.
  • Evaluating features required by the customer.
  • Determining various configurations and recommend different options.
  • Distinguish possible configuration and ordering tools.
• Implementation of a Unified Contact Center Express System. Describing the following processes

  This topic accounts for 40% of the questions and being competent in the following areas is expected:

  • Installation of Unified Contact Center Express software and hardware.
  • Configuration of Unified Contact Center Express software and provision of users to meet customer requirements.
  • Utilizing the Unified Contact Center Express Application Editor.
  • Examining the Cisco Business Edition 6000 competitive landscape.
• Operating a Unified Contact Center Express System.

  Being skilled in the section will earn you 28% of the exam score. It covers the following areas:

  • Fundamental Unified Contact Center Express user tasks.
  • Tools and processes accessible for troubleshooting Unified Contact Center Express.
  • Tools and processes accessible for monitoring system operations in Unified Contact Center Express
  • Tools and processes accessible for patching, upgrading systems, and license additions for Unified Contact Center Express.

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Deploying Cisco Unified Contact Center Express 500-052 Exam

Deploying Cisco Unified Contact Center Express 500-052 Exam which is related to Cisco IP Contact Center Express Specialist certification. This exam validates the ability to perform customer capacity planning to determine customer required features and evaluate and recommend different configuration options. It also deals with the ability to examine the Cisco business edition 6000 competitive landscape and identify processes and tools available for monitoring system operations in Cisco UCCXD. Software Engineers, Contact Center Express Engineers and Support Personnel usually hold or pursue this certification and you can expect the same job role after completion of this certification.

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