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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Organization Setup and Administration | 20% | - Security Configuration
|
| Routing and Contact Center Configuration | 25% | - Queue Management
|
| Monitoring, Reporting and Troubleshooting | 15% | - Performance Monitoring
|
| Telephony and Infrastructure | 25% | - Number Management
|
| Architect and Automation | 15% | - Flow Design
|
Genesys Cloud Certified Professional - Implementation Sample Questions:
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
- A. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
- B. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
- C. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
- D. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
Correct Answer: C 🗳️
Instant messaging costs are significantly less than long-distance phone conversations.
- A. True
- B. False
Correct Answer: A 🗳️
What additional functionality does Communicate brings to Genesys Cloud?
- A. Call center features such as ACD and scripting.
- B. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
- C. Knowledge base features, such as FAQs and Communities.
- D. Directory capabilities, such as advanced search, profiles, and keyword searching.
Correct Answer: B 🗳️
Where should the WAN interface of the Edge appliance connect?
- A. A network segment that has access to your internal LAN.
- B. A network segment connected directly to Customer Care.
- C. A network segment that has outbound access to the public Internet.
- D. A network segment that is not accessible to the public Internet.
Correct Answer: C 🗳️
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Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?
- A. Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
- B. The profile information can be used to keep LinkedIn information updated.
- C. The education information can be verified against the human resources database.
- D. When employees have free time, they can review biographies of their peers.
Correct Answer: A 🗳️
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