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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex administrator is adding a new phone number allocated by their Cloud Connected PSTN provider to be configured as Webex Contact Center Entry Point to route inbound calls into the Contact Center IVR. Which two numbers must be used to configure the phone number? (Choose two.)

A) (450) 783-2223
B) 450.783.2223
C) #450 783-2223
D) [450) 783-2223
E) +1-450-783-2223

2. A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop. Which system meets the requirements for WebRTC as the agent phone device?

A)

B)

C)

D)

3. Refer to the exhibit. A Webex Contact Center engineer is investigating chat digital channel failure.
The engineer checks the failing transaction in the Webex Connect flow debugger and sees this output for Resolve Conversation node. Which action must the engineer take to resolve the issue?

A) Change the Webex Contact Center administrator account password.
B) Make sure that the Webex Contact Center connector under Integrations in Webex Contact Center is created and active.
C) Make sure that the Webex Contact Center agent is using valid credentials.
D) Authorize Webex CC Task integration in Webex Connect with valid credentials.

4. Webex Contact Center agents cannot use WebRTC to make and receive calls. What must be configured on their Desktop profile to enable this functionality?

A) Agent DN
B) Desktop
C) Extension
D) Browser

5. Drag and Drop Question
Refer to the exhibit. An engineer is integrating Cisco Webex Connect web chat with a CRM platform and must map JSON responses to variables for the Webex Connect flow. Drag and drop the JSON path expressions from the left onto the corresponding variables on the right. Not all expressions will be used.

Solutions: