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The Microsoft Dynamics 365 for Customer Service MB2-718 Exam certification is an internationally recognized validation that identifies persons who earn it as possessing skilled as a Microsoft Certified Professional. If candidates want significant improvement in career growth needs enhanced knowledge, skills, and talents. The Microsoft Dynamics 365 for Customer Service MB2-718 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Microsoft Dynamics 365 for Customer Service MB2-718 Exam then he should take this exam.
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How much MB2-718 Exam Cost
The price of the MB2-718 exam is $165 USD.
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
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Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implement Service Management Analysis and Voice of the Customer | 25% | - Voice of the Customer surveys
|
| Manage Cases, Knowledge Base, and Interactive Service Hub | 35% | - Create and manage cases
|
| Configure Unified Service Desk | 20% | - Toolbars, navigation rules, and events - Session management and integration - Hosted controls and configuration |
| Manage Dynamics 365 Field Service Integration | 20% | - Resource management and scheduling - Field service and customer service integration - Products, price lists, and territories |
