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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Monitoring | 20% | - System monitoring and logging - Backup and restore procedures - Routine maintenance tasks |
| Topic 2: Troubleshooting and Fault Resolution | 10% | - Fault isolation and resolution - Common error conditions - Diagnostic tools and procedures |
| Topic 3: System Overview and Architecture | 20% | - Contact Center Manager RIs6.0 components - System architecture and interfaces - Hardware and software requirements |
| Topic 4: Installation and Initialization | 25% | - Post-installation configuration - Pre-installation planning - Software installation procedures |
| Topic 5: System Configuration and Administration | 25% | - User and administrator accounts - Basic system setup - Database and license management |
