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CIPS L5M9 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operational Risk, Sustainability and Ethics | 15-20% | - Sustainable operations: green practices, circular economy - Identifying, assessing and mitigating operational risks - ESG considerations in operational design and delivery - Ethical and responsible operations management |
| Topic 2: Quality Management and Performance Measurement | 15-20% | - Quality standards: ISO 9000 series and related frameworks - Quality control, assurance and improvement tools - Total Quality Management (TQM) concepts and application - Measuring efficiency, productivity and customer satisfaction - Key Performance Indicators (KPIs) for operations |
| Topic 3: Lean, Agile and Responsive Operations | 15-20% | - Agile approaches: flexibility, responsiveness and speed - Lean principles: waste elimination, value stream mapping - Application in manufacturing, service and public sectors - Comparison and integration of lean and agile |
| Topic 4: Principles of Operations Management | 15-20% | - Input-transformation-output model - Operations strategy alignment with organizational goals - Definition, scope and role of operations management - Linkages between operations, procurement and supply chain - Value creation, efficiency and effectiveness |
| Topic 5: Process Design, Planning and Improvement | 20-25% | - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Benchmarking and process optimization - Capacity planning, demand management and resource allocation - Forecasting, scheduling and inventory management - Process mapping, workflow and design principles |
CIPS Operations Management Sample Questions:
1. The goal of Operations Management is to create processes which ensure the three Es: Efficiency, Effectiveness and Efficacy. What is meant be Efficacy?
A) the process is cost-effective
B) the process meets the intended purpose
C) the process produces as little waste as possible
D) the process is optimised
2. Building redundancy into operational procedures increases what for an organisation? Select TWO
A) risk
B) costs
C) customer satisfaction
D) reliability
3. Moto Ltd is a car manufacturer based in Japan. They implement a Kansei Engineering process. In Kansei Engineering which of the following is considered?
A) customer emotions
B) ethical considerations
C) costs of raw materials
D) environmental impact
4. Penny is the Operations Manager at a small furniture manufacturing company that makes tables and chairs, among other wooden household items. In the manufacturing site there is a small warehouse which stores inventory which is used in unforeseen circumstances such as a late delivery. What is the name given to this type of inventory?
A) work-in progress
B) buffer stock
C) anticipation inventory
D) transit inventory
5. Paul is conducting a Quality Assessment on the products created at a fabric factory. Among other factors, he believes quality is concerned with conformance and aesthetics. Is Paul correct?
A) Yes- other criteria include cost and speed
B) Yes- other criteria include performance and reliability
C) No- quality is not concerned with aesthetics
D) No- quality criteria includes performance and reliability
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |
