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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. In Pega Customer Decision Hub, the characteristics of an action are defined by using

A) banners
B) properties
C) logos
D) plain text

2. As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy.
Which three business issues do you recommend? (Choose Three)

A) Accounting
B) Resource Planning
C) Service
D) Collections
E) Retention

3. You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?

A) Predicted customer behavior
B) Offer relevancy
C) Customer contact policy
D) Offer eligibility

4. U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. You have already created an action flow template with the desired flow pattern and reused it for all the credit card actions.
What must you do to ensure that this action is not selected for any customers?

A) Set the action availability to Always
B) Set the action availability to Within a defined time period
C) Set the action availability to Template
D) Set the action availability to Never

5. U+ Bank, a retail bank, uses the always-on outbound approach to send outbound messages on different channels such as email, SMS, and push notifications. There are a variety of action flow patterns in use to meet various business and channel integrations requirements.
Due to technical reasons, the bank wants to temporarily suspend sending outbound messages and instead write the selected customers and action details to a database table for later offline processing.
What is the most efficient way to meet this requirement?

A) Bypass action flow processing.
B) Update the Send shape with Finalization.
C) Add a new Send shape in all the action flows.
D) Set up a secondary schedule.

Solutions: